FairGo - non-payment

Ruling

Found for the Player - This is another case of this group of operators choosing to void winnings based on a violation of bonus terms in a subsequent bonus.

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Player's Complaint

I've played on Fair go casino for a little over a year now and I've had some really good experiences with them but just recently well this morning actually I've had the worst experience I've ever had at the casino or any casino for that matter. Days ago I claimed a bonus and made it through the playthrough of over $2,000 which was not easy. As always I made sure to follow all betting rules of keeping them below $10 Max play the right games because I have made sure I know the terms and conditions of the bonuses I play. Now I'm not your everyday player I do actually read the terms and conditions but they hit me with a new one this time so that I'm pretty sure they just made it off the top of their head. So I put in my request for payout in i ended up with a little over 350 and didn't expect any problems. The next thing I know I'm getting a denial because after I put in my request for payout I played the next no deposit bonus .I didn't even think twice about i any problem with it but apparently there is a rule that I missed about not claiming a bonus while there's a pending payout equest. Seems like just another swindlers way of not having to pay. I talked to a live chat and email nobody was willing to bend on this matter. Now I've had experiences in the past where I had made a mistake on other Casino sites and they explained my mistake where it was that in the terms and conditions made a slight adjustment to whatever thing I was cashing out with made a one-time exception for me a learning curve and paid me out what I agreed to be a fair amount. People make mistakes but I've actually read the terms and conditions on their site and never saw this so it's got to be deep in there somewhere hidden just like a crook would do double talk to you. I've never been so disappointed in a site in my life. I won fair and square and I deserve to get paid. I don't get to just decide randomly to makeup some arbitrary rule that you have to give me my money back if I don't like the way your gameplay so why should you be able to do that to me. Just feel like I've been taken by a no good group of crooks!

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