unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

FairGo – non-payment

Ruling

Found for the Player - This is another case of this group of operators choosing to void winnings based on a violation of bonus terms in a subsequent bonus.

Read our FairGo Casino Review.

Player's Complaint

I've played on Fair go casino for a little over a year now and I've had some really good experiences with them but just recently well this morning actually I've had the worst experience I've ever had at the casino or any casino for that matter. Days ago I claimed a bonus and made it through the playthrough of over $2,000 which was not easy. As always I made sure to follow all betting rules of keeping them below $10 Max play the right games because I have made sure I know the terms and conditions of the bonuses I play. Now I'm not your everyday player I do actually read the terms and conditions but they hit me with a new one this time so that I'm pretty sure they just made it off the top of their head. So I put in my request for payout in i ended up with a little over 350 and didn't expect any problems. The next thing I know I'm getting a denial because after I put in my request for payout I played the next no deposit bonus .I didn't even think twice about i any problem with it but apparently there is a rule that I missed about not claiming a bonus while there's a pending payout equest. Seems like just another swindlers way of not having to pay. I talked to a live chat and email nobody was willing to bend on this matter. Now I've had experiences in the past where I had made a mistake on other Casino sites and they explained my mistake where it was that in the terms and conditions made a slight adjustment to whatever thing I was cashing out with made a one-time exception for me a learning curve and paid me out what I agreed to be a fair amount. People make mistakes but I've actually read the terms and conditions on their site and never saw this so it's got to be deep in there somewhere hidden just like a crook would do double talk to you. I've never been so disappointed in a site in my life. I won fair and square and I deserve to get paid. I don't get to just decide randomly to makeup some arbitrary rule that you have to give me my money back if I don't like the way your gameplay so why should you be able to do that to me. Just feel like I've been taken by a no good group of crooks!

Read the casino review

1 Response

ThePOGG
Oct 24, 2019

Hi cillyowl - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance.

The term in question was in place at the time of your play as we have previously discussed this term with this operator.

That aside, while we would agree that term would allow the operator to void winnings from the second bonus, we do not agree that the term allows them to void the previous bonus. However, having dealt with this operator previously I can say with certainty that they will not change their position.

Sorry we could not be of further help.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

cillyowl consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Fair Go

October 23, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.