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FairGo – Void winnings because i claimed a bonus whilst withdrawal was pending…

Ruling

Found for the Player - While we agree with the player voiding valid funds retroactively because of a recent violation is not fair, this group of operators will not change their practices.

Read our FairGo Casino Review.

Player's Complaint

Hi i made a withdrawal from my Fair Go Casino account and while the withdrawal was pending, i claimed a free bonus.

They claim that there terms and conditions state that players cannot claim a free bonus whilst 1 or more payments is pending.

Now im sure there terms and conditions does state this rule however, my previous withdrawals from Fair Go Casino have all been paid in full after using a free bonus whilst withdrawals were pending.

This is an extract from the email i received today from Fair Go Casino,

"Players with one or more pending withdrawals currently in their account are not eligible to receive any bonuses, promotional or otherwise, until such withdrawals are either processed or cancelled. Abuse of this policy, as defined by the casino, may result in cancellation of the player's winnings."

I have replied to the email stating my case and am waiting for a reply.

I would be very grateful if you could please help me with my situation as it is completely and utterly [EDIT] on Fair Go Casino's part as far as im concerned.

Look forward to your reply.

Regards

Read the casino review

1 Response

ThePOGG
Nov 04, 2020

Hi disgusted - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you. While we would broadly agree with you that using a violation on a current bonus to invalidate historically compliant winnings is non-valid, having discussed this issue with this group on a number of occasions they will not change their position.

Sorry we could not be of more help,

ThePOGG

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Agreement

disgusted consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Fair Go

November 3, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.