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FairGo - Withdrawal

Ruling

Resolved - This player has become non-responsive to our requests for an update. As such we assume that they have passed verification and been paid.

Read our FairGo Casino Review.

Player's Complaint

I have been trying to withdraw since September they finally received all my documents and now are saying the address on the back of my license isnt good enough Since receiving the email I have resent a copy of a utility bill and they claim they have not received it and I have sent 4 times and also to their support email address

I have screenshots of all the chats Ive had with them

Is there anything you can do

Thanks

Read the casino review

5 Responses

User icon
ThePOGG
November 10, 2019

Hi misspaki - welcome to ThePOGG.com!

Unfortunately you have chosen to play with a group who are both negatively listed with this service and who are inconsistent in their response to player complaints submitted to us. While we will try to contact the operator on you behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
November 15, 2019

Hi misspaki,

My understanding is that the operator is still waiting on proof of address documentation and have contacted you to clarify what is required. Could you provide the requested documentation and let us know when this is completed?

Thanks,

ThePOGG

User icon
ThePOGG
November 26, 2019

Hi misspaki,

Have you provided the requested documentation?

Thanks,

ThePOGG

User icon
ThePOGG
December 3, 2019

Hi misspaki,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
December 10, 2019

Hi misspaki,

If we have not heard from you by Friday the 20th of December I'll assume you have managed to pass verification and received your funds.

Thanks,

ThePOGG

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Agreement

misspaki consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Fair Go

November 10, 2019

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