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Fenix - I'm waiting 46 days to pay me, a withdrawal of € 1,000!

Ruling

Resolved - This complaint demonstrated the same slow payment issues with Fenix casino that have been widely documented in various locations over the internet. The player did eventually receive their funds, but it should be noted that the casino were non-responsive to all our attempts to talk to them about this issue.

Read our Fenix Casino Review.

Player's Complaint

Hello, thepogg.com

I asked the day, Mon, July 27, 2015, but the withdrawal of 1000 € on my Skrill, Moneybookers, never arrived! And the ([email protected])

From Fenixcasino ([email protected])

Submit Date: Monday, July 27, 2015 21:29:09

To: [EDIT]

Hi [EDIT]

your Moneybookers withdrawal request in the amount of EUR1000.00 Has Been successfully created and will be reviewed by our cashier. Please make sure your casino account is fully registered.

Your withdrawal request ID is 77217. Use the ID When Referring to this Particular withdrawal and keep it until the withdrawal process is complete.

Log in to Fenixcasino now and play your favorite games.

Your username is: [EDIT]

If you have any questions, please contact our friendly support.

Kind regards,

Fenixcasino

http://www.fenixcasino.com

Read the casino review

4 Responses

User icon
ThePOGG
September 12, 2015

Hi maxtranchida - welcome to ThePOGG.com!

Before I can do anything to help you I need a few things:

1) your username and email address at Fenix casino

2) a screen shot of the transactions on your Neteller account between the 27th of July and now. You can send this to [email protected]

Once I have these things I'll contact the casino and see what I can find out.

Thanks,

ThePOGG

User icon
maxtranchida
September 16, 2015

Hi, Support of thepogg.

How can it be possible to wait all this time,

to pay the winnings of a player?

That is 1000 Euros! And not millions ...

I've been waiting 52 days!

But what should I wait?

I have some hope? To be paid by Fenix ​​casino ...

Especially now, with the school of my two children,

It is really difficult, but I always hope.

Thanks for your support to me!

Greetings, thepogg.

User icon
maxtranchida
September 19, 2015

Hi, Support and Webmaster of ThePOGG!

I would like to confirm, I received today from Fenix ​​casino.

My payment of 1,000 €!

Always a big thanks to you all of ThePOGG! ...

You Fantastic, and the support is excellent!

I hope my complaint with Winbig21 casino,

for my 1500 Euros, you can even solve ...

Thanks!

User icon
ThePOGG
September 21, 2015

Hi maxtranchida,

That's great news!

While I'd love to claim credit for you getting paid, I think it's highly unlikely that anything we did had any effect. While I have tried to contact Fenix casino on several occasions, they have not responded and as such I haven't given them the details of your issue.

ThePOGG

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Agreement

maxtranchida consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

September 12, 2015

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