Fortune Clock - refused payout

Ruling

Found for the Casino - This player has opened multiple accounts in violation of operator terms of use. As such there is nothing we can do to help them.

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Player's Complaint

I signed up to fortune clock.Then a week after tried to sign in again.same user name just kept saying wrong email so I thought I'd got muddled up as I have 4 sites I play on. And the fact that I have a brain injury from an assault and robbery 2 yrs ago.Causing memory loss and confusion. So I re registered and only played on the latest one as I wrote it down. I won 650€ so I submitted a withdrawal I sent all the documents they asked for and extra they say payout within 36 hrs. 36 hours I heard nothing so I contacted [EDIT] my casiono personal manager she said I had to re submit the documents.as they had a shine on them so I did.

Then waited again and recieved another email asking me to submit documents.so I again contacted my manager she then emailed back saying could I resubmit another withdrawal request and it would be fine i definitely will receive my payout in 36 hours.

I spent my bill money as I thought I would be getting my payout. Then 36 hours later I was told it was declined due to having multiple accounts and I have violated the conditions. I wrote back stating about my brain injury and sent proof of my disability which shows my memory and confusion. They didn't even reply just sent a link to carry on deposting money. My head injury consultant and mental health team are looking into this for me as I feel I'm now having to take out a loan and getting in debt just for a misunderstanding they have shown no compassion or support at all just ignored my emails. I have copied everything if needed but the said they reserve the right to make a decision and have ignored the fact It was not done intentionally.

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