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Fortune Clock - underage gambling

Ruling

Declined - Complaints related to identity theft/fraud are beyond the remit of this service and need to be managed by the payment provider and police.

Read our Fortune Clock Casino Review.

Player's Complaint

My 14 year old son opened an account with this casino in my name and used my company card to deposit over £800, i have a complaint and refund request with fortune clock due to the fact they never asked for any i.d or verification documents not to mention it being a company bank account they have responded asking for documents and i.d to proceed with the request which i have provided but they keep sending back that the docs are wrong etc etc, basically prolonging the review in the hope i will just quit it this has now gone on for over 4 weeks so i am wanting to put a complaint in as they broke so many online gambling rules and regulations.

Read the casino review

1 Responses

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ThePOGG
June 14, 2020

Hi robbo070580 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. As explained in our Complaints FAQs we do not pursue claims relating to unauthorised payments. You need to contact your payment provider and/or local law enforcement to review this type of claim.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we cannot be of further help.

ThePOGG

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Agreement

ROBBO070580 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Fortune Clock
  • Curacao eGaming
  • Cyberplay Management Ltd

June 14, 2020

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