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Foxy Bingo - Not respecting deposit limits

Ruling

Resolved - Foxy Bingo has informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Foxy Bingo Review.

Player's Complaint

As a bit of background, I had set myself a £40 daily deposit limit on FoxyBingo to limit how much I could deposit in one day.

I did this on Wednesday 4th August 2022. This change never took effect I was able to go well over my daily limit.

On Thursday 5th August 2022, I tried to deposit on GalaCasino and I noticed I could only deposit £40 on there so it looks like your system updated the limit on the wrong site. I had the limit removed on 6th August 2022.

I raised this with them on August 10th but my request wasn't acknowlenged and I'm not sure if that's still an issue but it's worth looking into.

My account has been locked for another reason but I was wondering if it'd be possible to seek a refund for anything in excess of £40 that was spent on FoxyBingo during the time the limit was in place.

Read the casino review

5 Responses

User icon
thepogg
May 10, 2022

Hi fakeusername123,

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
fakeusername123
May 11, 2022

Thank you, the reason I raised this was more out of a moral standpoint that deposit limits should be respected on their site, I'm not sure if that'd go against the Gambling Commisions TOC or anything like that so I thought it was worth the mention to see if the issue is still apparent as I can no longer test.

Many thanks

User icon
thepogg
June 18, 2022

Hi fakeusername123,

The operator has informed us that they have contacted you directly about this matter and you consider it resolved. Can you confirm?

Thanks,

ThePOGG

User icon
thepogg
June 25, 2022

Hi fakeusername123,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
July 1, 2022

Hi fakeusername123,

If we haven't heard from you by Friday the 15th of July I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

fakeusername123 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Foxy Bingo
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • ElectraWorks Limited

May 8, 2022

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