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Foxy Bingo - self-exclusion

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

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Player's Complaint

I have been self excluded from ladbrokes ( and therefor all sister sites) in March 2020 .. and I have been playing on foxy bingo ( account created in 2019) after looking into foxy bingo online on google randomly i have found out today that there are part of the same network ( i had no idea , as it was still open) as ladbrokes and therefore I should have had my account blocked and not been able to deposit, therefore I would like to have my deposits returned to me , I have started contact with foxy but there aren't being very helpful they instantly self excluded my account upon talking to them On live chat please can someone help , thank you

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1 Responses

ThePOGG
September 16, 2020

Hi jdvy - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

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Agreement

JDVY consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Foxy Bingo
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • ElectraWorks Limited

September 16, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.