Resolved - Foxy Games has informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.
Read our Foxy Games Review.
Casino URL: https://www.foxygames.com/
On their sister site Coral I made some deposits through PayPal. Usually I just let PayPal take funds from my bank card however my bank had been rejecting payments and PayPal then defaulted to use a family members card which I didn't realise was on there. The family member got a call from the bank fraud team and rejected the transactions as fraud.
Eventually the bank and PayPal sorted out the chargebacks with Coral as I had refunded the family member and Coral closed my account along with my accounts on all of their sister sites.
At the time I had a £100 balance with Coral and a £121.10 balance with FoxyGames.
I emailed both to explain of the issue and Coral issued a full refund of the £100 balance however FoxyGames have reported that my funds have been siezed and can't be refunded.
I got in touch with them but they said they would not return the balance even though the disputes with Coral were settled.
I was hoping to recover the £121.10 balance from FoxyGames as I can't see a reason why they should be able to withhold the funds, especially if Coral (who I had the issues with) have paid out.
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May 8, 2022