– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Frank Casino - missing funds


Resolved - Frank Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Frank Casino Review.

Player's Complaint

Can you help me with the following issue

I played in Frankcasino. They had a tecnical problem. My screen went on black and I could not login for 5 minutes.

After I could login i saw missing funds of a total amount of 331,20 euro

Frankcasino did not wanted to investigate the situation an said that i make those bets of first 55,20 EUR, 2nd of 165,60 EUR and the 3rd of 110,40 EUR.

The information they gave me is totally false.

One I did not make those bets.

Two I got evidence of it. Because when I look up in Evolutiongaming history i lost that day 1181,50 in Evolutiongaming one person using Frankcasino.

In Frankcasino I lost that day a total amount of 1512,70 euro.

1512,70 - 1181,50 is exact my missing amount of 331,20

Help me out with this.

I got evidence of my losses that day in Evolutiongaming using Frank Casino.

I got evidence of not placing any bet in Frank casino during their technical issue.

I got evidence that i only played in Frankcasino using Evolutiongaming one person.

How could Frank Casino says that i placed those bets and lost it all. This is totally not acceptable and its sure not the truth.

Now they did an investigation and they are telling me that the technical department checked it out and they said i make those bets. Very weird because i also send them the evidence. I got the feeling that they did not look at my evidence and that they dont wanna solve this escalation. It happened on Oct 30.

Read the casino review

4 Responses

User icon
November 15, 2020

Hi fantasj - welcome to!

I'll contact the operator and see what we can find out for you.



User icon
December 2, 2020

Hi fantasj,

Frank Casino inform us that this issue has been resolved. Can you confirm?



User icon
December 13, 2020

Hi fantasj,

I'm following-up on the above?



User icon
December 20, 2020

Hi fantasj,

If we haven't heard from you by Friday the 1st of January I'll assume you no longer need our assistance and close this complaint.



Leave a Reply

You must be logged in to post a comment.


fantasJ consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Frank

November 12, 2020

United States country flag