Frank Casino - missing funds

Ruling

Resolved - Frank Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

Read our Frank Casino Review.

Player's Complaint

Can you help me with the following issue

I played in Frankcasino. They had a tecnical problem. My screen went on black and I could not login for 5 minutes.

After I could login i saw missing funds of a total amount of 331,20 euro

Frankcasino did not wanted to investigate the situation an said that i make those bets of first 55,20 EUR, 2nd of 165,60 EUR and the 3rd of 110,40 EUR.

The information they gave me is totally false.

One I did not make those bets.

Two I got evidence of it. Because when I look up in Evolutiongaming history i lost that day 1181,50 in Evolutiongaming one person using Frankcasino.

In Frankcasino I lost that day a total amount of 1512,70 euro.

1512,70 - 1181,50 is exact my missing amount of 331,20

Help me out with this.

I got evidence of my losses that day in Evolutiongaming using Frank Casino.

I got evidence of not placing any bet in Frank casino during their technical issue.

I got evidence that i only played in Frankcasino using Evolutiongaming one person.

How could Frank Casino says that i placed those bets and lost it all. This is totally not acceptable and its sure not the truth.

Now they did an investigation and they are telling me that the technical department checked it out and they said i make those bets. Very weird because i also send them the evidence. I got the feeling that they did not look at my evidence and that they dont wanna solve this escalation. It happened on Oct 30.

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