Frank&Fred - I'm now wait my withdrawal over one month

Ruling

Resolved - Frank&Fred Casino have informed us that this player has been paid. The player has been non-responsive to our requests for updates so we assume they are happy.

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Player's Complaint

Hey!

I'm played long time to Frank&Fred without any problems. This year they are made two security checking for me and check my source of wealth and that happening this year but many months ago. I'm made my last withdrawals 6.7.2021-8.7.2021 total sum 20 550 € and those moneys are not paid out yet. First I wait those moneys 20 days and then I asking why it takes so long time, they start asking for me more SOW documents and that happening 27.7.2021, I send all documents what they asked (Neteller history between 23.2.2021-30.4.2021) and I do that for same day when they asked it. Now i'm wait few weeks more and i'm not get any information why its take so long time to paid out my withdrawals. Over one month are not normally period to paid out players moneys so I hope you can help me with that case.

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