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Fruity King – Casino not paying my winnings

Ruling

Unresolved - While Progress Play have provided and explanation for their reasons for non-payment of this player, they have decided they are no longer willing to share evidence with us. As such this case has to be marked as Unresolved.

Read our Fruity King Casino Review.

Player's Complaint

Not happy with casino email suggesting some sort of irregular play.

I deposited money to the note of £6,700 and won fair and square amount to £12,705 and waited for over 2 weeks with many delays asking for many documents re account verification, which I have sent and been patient with Fruity King. Now they email the below and refuse to pay my winnings, which is unacceptable.

If they check their records of my live play on roulette, I did not bet 100% on the table either. It’s the opposite! I betted less than 50% of the table.

Also, I waited many weeks for any payments, it not right for a casino to cancel account and winnings if you fairly won.

Also, I have all documents and delays emails if you require these.

casino email -

Dear [EDIT],

Thank you for choosing FruityKing.co.uk.

As part of our withdrawal procedure, all payments are reviewed in depth prior to them being released and paid.

As stated in our Terms and Conditions:

" Your play will be reviewed for any irregular playing patterns. Should the Company deem that irregular game play has occurred, the Company reserves the right to withhold any withdrawals, seize and/or confiscate the balance of Your Account and/or close Your Account."

We have noticed irregular playing patterns in your account which is not permitted according to our Terms and Conditions. This is a breach of our Terms & Conditions that you agreed to upon registration. More specifically your betting strategy on Live Roulette is deemed to be irregular as you are covering 100% of the roulette table.

Finally, we have refunded the deposits done to your FruityKing.co.uk Account amounting 6700.00 GBP to your Visa cards you deposited with.

Thank you very much for your understanding and cooperation.

[EDIT]

FruityKing.co.uk

Security and Verification Department

Read the casino review

2 Responses

ThePOGG
May 07, 2018

Hi hungus007 - welcome to ThePOGG.com!

I'll contact the operator and see what I can find out for you.

Thanks,

ThePOGG

ThePOGG
May 25, 2018

Hi hungus007,

After a long conversation with this operator - or more specifically their platform provider Progress Play - they have informed us that they will no longer be sharing evidence with us during the complaint management process of any complaints. This is very disappointing to us as in recent months we felt that this group were moving in a direction in terms of policy changes that could have resulted in their operators' obtaining positive statuses. This is a significant change in policy considering that this group has been cooperative in the management of player complaints for years.

Unfortunately this means that there's nothing further we can do to help you with this case.

The operator has informed us that they've sent the relevant documentation to you with respect to this case.

I would recommend that you contact IBAS if you want to take this case further.

Sorry we could not be of more help!

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.