Fruity King - Casino not paying my winnings
Unresolved - While Progress Play have provided and explanation for their reasons for non-payment of this player, they have decided they are no longer willing to share evidence with us. As such this case has to be marked as Unresolved.
Read our Fruity King Casino Review.
Not happy with casino email suggesting some sort of irregular play.
I deposited money to the note of £6,700 and won fair and square amount to £12,705 and waited for over 2 weeks with many delays asking for many documents re account verification, which I have sent and been patient with Fruity King. Now they email the below and refuse to pay my winnings, which is unacceptable.
If they check their records of my live play on roulette, I did not bet 100% on the table either. It’s the opposite! I betted less than 50% of the table.
Also, I waited many weeks for any payments, it not right for a casino to cancel account and winnings if you fairly won.
Also, I have all documents and delays emails if you require these.
casino email -
Thank you for choosing FruityKing.co.uk.
As part of our withdrawal procedure, all payments are reviewed in depth prior to them being released and paid.
As stated in our Terms and Conditions:
" Your play will be reviewed for any irregular playing patterns. Should the Company deem that irregular game play has occurred, the Company reserves the right to withhold any withdrawals, seize and/or confiscate the balance of Your Account and/or close Your Account."
We have noticed irregular playing patterns in your account which is not permitted according to our Terms and Conditions. This is a breach of our Terms & Conditions that you agreed to upon registration. More specifically your betting strategy on Live Roulette is deemed to be irregular as you are covering 100% of the roulette table.
Finally, we have refunded the deposits done to your FruityKing.co.uk Account amounting 6700.00 GBP to your Visa cards you deposited with.
Thank you very much for your understanding and cooperation.
Security and Verification Department
the casino review
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