Gale&Martin - restricted game

Hi zeller70 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Gale&Martin do not hold a UKGC license and as such are breaking UK law by accepting your custom.

What game does the operator claim you played? Did you receive a bonus?

Thanks,

ThePOGG

hi they say I played a scratch card but all I knew was if I played any table games my winnings would be null and void the scratch card came under the slots so assumed it was ok to play now they have emailed me saying myveithdraw of 30 euros was successful which i find strange as I never withdrew 30 euros it was 481 now they have closed my account I I guess this is there way of dealing with the rare occasions when people actually win.

Hi zeller70,

Can you please provide the specific names of the games you played?

Thanks,

ThePOGG

hi pogg thanks for getting back to me.gale and Martin says I played a game called gem fishing which annulled my winnings

Hi zeller70,

Did you play Gem Fishing while you had a bonus?

Thanks,

ThePOGG

I had 190 which I withdrew which includes bonus money but two days later 120 appeared back in my account so I forfeited my bonus money but told i had to wager 2600 to withdraw my real money so it is confusing there saying this as I forfeited all my bonus money

Hi zeller70,

Did you play Gem Fishing before the rejected withdrawal? Did you play Gem Fishing after the rejected withdrawal?

Thanks,

ThePOGG

it was played after the first bonus was rejected and when I had to wager the 120 euros so as far as I was aware it was bonus free

Hi zeller70,

While the bonus may have been removed from your balance, your balance still included winnings generated from play with bonus funds and your funds were returned to your balance as you had not completed the wagering requirement. As such bonus restrictions would still be in place and if you have played an excluded game you have violated the terms of the bonus. As such the operator is within their rights to consider the bonus contract void and reset both parties to starting conditions.

Sorry we could not be of further help.

ThePOGG

thanks for nothing as but as much use as a chocolate teapot next time I need help I will talk to the wall

Hi zeller70,

When we put in out time and resources free of charge to review an issue you raise - an issue I will state is entirely of your own creation - you have absolutely no right to be rude or disrespectful in response. You asked our opinion you have received it. Whether you like the opinion or not gives you no ground to vent your frustrations in our direction.

And with regard to whether we "get any positive responses" from this group, the answer would be some but not many. But that answer should be obvious to any player before they even get to the point of registering. These groups are widely negatively reviewed and even cursory checks pre-registration would have shown this. Where players choose to ignore all the available information and plow ahead registering with operators that are illegal in their country it is self-evident that the chances of us being able to help them when problems arise are significantly diminished.

Please consider this your one warning. Repeats of the above behaviour will result in you being banned from future use of this service.

ThePOGG