Gate777 - confiscated funds in the amount of 3300 euros

Hi dolphin777 - welcome to ThePOGG.com!

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If you have any questions about the above, let me know.

Moving on to your case - The respin feature in Book of Oz would be considered a wager and can be considered limited by the maximum allowed bet. So I need to know did you wager more than €5 to respin a reel? As an example you can see the screen shot below:

So in the above image Reels 4 and 5 require a bet of €0.01 to respin while Reel 2 requires a bet of €3.73 to respin.

So, did you bet more than €5 to respin a reel?

Thanks,

ThePOGG

Greetings Pogg.

How can I understand the words of the support service, they indicate exactly this my action.

View my full game history for me is problematic.

During the game, I used the respin function. As I understand the words gate777 she was 5.85e.

Your picture is similar to my situation in the game. Only the slot rate was set to 1e, and not 0.5e as in the picture.

I made 7! respins for try get third sсater "Book" to get bonus round(For example yours pict Iam respin first reel for 5.85e).It was a simple element of the game, without any intent. But whether there was a gain from these 7 respins I do not know.

In addition, the rules do not indicate that the respin function is also a bet and it does not matter what price is set for the spin itself.I considered it a bet for 1euro.

In these spins, I did not receive the prize that was confiscated. I had a big multiplication of x1300 and x450 in other slots.

In addition, I will point out the example of your picture.

The provides Microgaming slot Book of Oz have payment for five identical symbols A in the amount of x15 of the bet(Its Important moment). In your example, on line 3, the fifth A is missing on the second reel. If I use the respin function on the second reel and the fifth character A appears on the third line. The gain will be 15euro (1euro x15 = 15). Based on the casino position, my bet was 5.85 e. Then, when I drop out on the second reel A, I should get a win in the amount of 87.75euro (5.85euro х15 = 87.75). This win is not possible. Based on payouts on the winning line for the combination, my bet was 1e. This moment is not indicated in the terms of use of the received bonus.

I think this is a technical issue, not a simple player.

Hi dolphin777,

Sadly, if you have respun a reel for €5.85 you have breached the maximum allowed bet term. This is quite clearly a distinct wager as it has no bearing on the results of your initial spin. When you click the 'respin' button, as with the normal 'spin' button, the bet displayed below the reels is deducted from your balance. This is simply a bet of €5.85 to respin one reel rather than all five reels. While the payouts are based on your original wager, the bet is still €5.85 - you are offered an increased bet based on the original paytable due to the increased chances of receiving a winning combination based on spinning only a single reel and holding the other four in their current states.

While it is unfortunate that you may not have realised this, I do not agree that this would be unreasonably confusing for players to understand.

ThePOGG.

Hello ThePOGG!

Can't you help? Have you contacted gate777? What do you advise to do in this situation? Is their rating too high in this relationship with their users? The rules indicate: we reserve the right to confiscate.

There are exceptions to the rules. Why they do not go towards the player in such an ambiguous situation, having such a high rating on your site. The totality of my violation is not comparable with the punishment.

Hi dolphin777,

You do not have a case here. The rules are not ambiguous here. You are not allowed to wager more than 5EUR on any single bet. This is a clear and easily understood rule.

When you spin you place a bet. That bet is removed from your balance. In this game when you 'respin' you are placing a bet and the funds are removed from your balance in exactly the same manner. The addition of the 're' to the button does not make it ambiguous that you are placing a bet in this situation.

And as is standard for any situation where the player exceeds the maximum allowed bet rule, the bonus contract is considered void and both parties are reset to starting positions. There is nothing abnormal about the manner in which this issue has been managed.

As previously stated there is nothing further we can do to help you in this instance.

ThePOGG

So you think the casino's actions are normal?

Do you agree with the decision?

Do you consider the confiscation of all funds for 7 spins out of more than 1500+ made with an excess bet of 0.85, which did not bring a win, and do you think this is normal?

I played there believing your rating of this casino. With these conditions, they should be blacklisted!

What is the 5e maximum bet rule for?

The player received a bonus 200E, making 10 spins in the 20s and won with a single spin 1000s and trying to get this win, this one!

That's what a bet limit is for. And they have it, the reason for the confiscation of funds I have made 7 spins in excess of 1500+. Greed.

Good day! Sorry

Hi dolphin777,

I'm sorry to hear that you are disappointed, but when you accept a bonus you agree to the terms and conditions associated with the bonus. In this instance you agreed not to bet more than 5EUR. You then broke this agreement and as such voided it.

All I can suggest is that in future you ensure you are familiar with and adhere to the terms of any bonus that you accept.

ThePOGG

Hi ThePOGG.

You do not find the answer to my direct questions. I understand your position. You have a completely false casino rating. How can a casino have a rating of 8.7 out of 10 if the withdrawal is up to 3 days and the wager on the bonus is X70! Who make the most of the rules, and confiscate funds whenever possible.

Hi dolphin777,

You've now moved off into issues that have no bearing on your claim. As such I'm closing this case and no further posts will be approved on this thread.

ThePOGG

Hi Pogg. 5 day ago Iam send email with new information about my complaint. I didn’t get your reaction to it, did you receive my email with the game history? Нave new information? Thanks.

Hi dolphin777,

Thank you for your email.

Sadly, whether or not you have won from these bets doesn't make a difference here. The term does not say "you cannot bet more than €5 and win, but it is okay as long as you lose". Any bet in excess fo €5 breaches the terms and violates the contract. As such there is no ground for us to enforce a ruling against the operator.

However, we will contact the operator and enquire whether under the circumstances they feel that it may be appropriate to disregard the infraction.

Thanks,

ThePOGG

Hi dolphin777,

I have discussed this issue with Gate777. While they are not prepared to overturn their decision they have offered to make a good will gesture of €500. If you wish to accept that please let us know and I'll make the necessary arrangements.

Thanks,

ThePOGG

Hi ThePOGG.

Yes, its try. gate777 not prepared to overturn their decision.

I get only €500

Its the gesture of goodwill gate777 is to retain me as a loyal player.

ECOGRA helped me after you could not help me.

however, many questions remain

I'm upset by this decision and the gambling industry as a whole