Gate777 - Never received wire transfer/Cashout
Resolved - Both the submitting complainant and Gate777 Casino have informed us that this issue has been resolved and the player has received their funds.
Read our Gate777 Casino Review.
Had made a cashout request June 2nd.
Have had previous cashouts to same bank account so that can't be an excuse. (had a couple other issues prior but let them go)
Afer 2 weeks I let them know I never got the wire and my bank checked and there was NO attempt to wire anything to my account anytime from June 3rd until June 15th I believe is when I went into the bank.
Sent Gate777 statements etc. proving I never got it but would not provide me with proof that they sent it.
I have a few chat transcripts and a ton of emails with an account manager, customer service and their accounts team. Their site claims they process wires on Tuesdays so tomorrow being Tueday July 7th I felt safe to assume they could guarantee me that this will be wired tomorrow. They did not guarantee but just brushed me off with canned responses like "please be more patient and the right department will contact you when ready" This small cashout has taken time from my life for going to banks, downloading documents, contacting by live chat and email constantly and them never emailing me when promised I feel like I will never get my funds. It is a small amount relatively but my money is my money and this is just so wrong.
Thanks in advance for any help.
Oh I had no bonuses etc. They do not allow cashouts if you have any rollover and my cashout was in fact accepted on June 2nd after they verified bonuses and rollovers etc.
the casino review
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Hi heyave - welcome to ThePOGG.com!
As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.