Gate777 - Never received wire transfer/Cashout

Hi heyave - welcome to ThePOGG.com!

As we are the ADR for the White Hat Gaming license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

https://thepogg.com/terms-of-use-for-dispute-resolution-service/

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Hi

So I got an email on Wednesday July 8 claiming they processed the withdrawal.

Still have not received it and when I receive wires from other casino operators I generally hav the funds within 2-3 days max.

I will give it 5 business days but I expect to not receive it.

Please let me know if you need anything from me.

thx

Hi Pogg,

So the site claimed they sent another wire as mentioned July 8th and to no surprise after I never got it until today they just replied to my email saying that from their investigation it was sent and to check my bank.

I have checked with my bank and they saw NO incoming wires that were coming through

That said it is not my bank's issue as I play n another casino alsoMalta based and they have sent me 3 or 4 cashouts within 3-4 days of requesting it so my account does receive wires.

Please let me know if you require any chat transcripts or emails

Thanks

Hi heyave,

Gate777 have informed me that this issue has been addressed and relevant proof of payment has been provided to you last week. Have you contacted your bank to locate the missing transaction?

Thanks,

ThePOGG

Hey Pogg,

I supplied all proof.

Also on he document THEY supplied me I spotted myself that they had an extra 0 on the bank identifier code.

Now they want me to go to the bank and get a FOURTH document/letter from the bank stating they never got the wire.

I have supplied them with proof I never got it and provided them statements etc.

This has been going on since June and I just asked them to send to the right bank and we would be ok but they are now ignoring my emails as they have throughout this since June when it started.

They have sent me wres in the past so how they just randomly added a 0 to the bank identifier is beyond me

Hi heyave,

If it is a leading zero this ordinarily wouldn't make any difference.

Can you obtain the document from your bank?

Thanks,

ThePOGG

Hi heyave,

I'm following-up on the above?

Thanks,

ThePOGG

Hi there,

Sorry for the slight delay

I went back into the bank and this time they saw it finally came in but as an EMT not a wire but we are good to go now!

Thanks so much for your help as I feel it really helped.

I am giving them another shot even.

Thanks again!

Hi heyave,

Thanks for letting us know - it is appreciated!

ThePOGG