Gioo Casino - refuse to payout 50.000 EURO

Hi caner1981 - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Firstly, your business has its own legal identity. Regardless of whether you own the business, the money in business accounts belong to the business, not you, until such time as you cash funds out and appropriately account for the transactions. Your business bank account is a third party account.

Secondly, Gioo Casino carry clear terms prohibiting payments from third party payment accounts:

"The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts."

However, if the operator has been aware of your use of this payment account historically you may have a claim. Do you have any email records where the operator has asked you to verify this payment account for payments previous to this one? If so can you please forward them on to [email protected]?

Thanks,

ThePOGG

Hi,

My account was verified at GiooCasino with the proof of deposit from my company card.

I will send the mail to you where they verified my account after uploading my deposit from my company card, but I did not had any winnings at that point or withdrawal request.

Hi caner1981,

We have not received any emails from you. Can you please forward the relevant communications to us.

Thanks,

ThePOGG

Hi caner1981,

I'm following-up on the above?

Thanks,

ThePOGG

Hi caner1981,

If we haven't heard from you by Friday the 6th of May I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

Hi ,

I was on holiday, but they did not pay me or it is not resolved. They are threating me to give them a good review. Can you guys help me?

Hi caner1981,

To move this matter forwards we need the same thing we requested in our initial response - email records where the operator has asked you to verify this payment account for payments previous to this one.

Thanks,

ThePOGG

Hi caner1981,

I'm following-up on the above?

Thanks,

ThePOGG

Hi caner1981,

If we haven't heard from you by Friday the 10th of June I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG