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Gioo Casino - procrastinate winnings


Resolved - Both the submitting complainant and Gioo Casino have informed us that this issue has been resolved and the player has received their funds.

Read our Gioo Casino Review.

Player's Complaint

the casino is not slotwolf.

Im sorry I couldn't find the right casino from list.

This casino I played 19.5.2021. I played third deposit bonus and won 4000eur. Then I did withdrawal, they asked me more documents next day and now They are not responding my emails and not paying. :(

Read the casino review

3 Responses

User icon
May 29, 2021

Hi maratoonari2000 - welcome to!

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.



User icon
May 31, 2021

Hello, sorry to bother you and your system like this. Accidentally they just paid me today 31.5.2021 and all is good.

User icon
June 6, 2021

Hi maratoonari2000,

Thanks for letting us know - it is appreciated!


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maratoonari2000 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Slot Wolf
  • Malta Gaming Authority
  • N1 Interactive Ltd

May 27, 2021

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