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Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Gioo Casino Review.
hello,i deposited 50 euros in the above casino and won 150. now i want to pay out the winnings. i have fully verified my account the only problem is that my bank does not write the time on your account statements. Unfortunately,I can't change that. otherwise everything is on it,date,debit,name,iban. the casino denies me my withdrawal and doesn't help me with a solution. I've tried several times to clarify that. Could you please help me Best regards
I'm following-up on the above?
If we haven't heard from you by Friday the 21st of January I'll assume you no longer need our assistance and close this complaint.
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Gioo Casino - Verification
Posted by milesmilan8
December 18, 2021
milesmilan8 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
December 18, 2021
Hi milesmilan8 - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Specifically what has the operator requested you provide?