Global Live - wont pay winnings

Hi django1232 - welcome to ThePOGG.com!

Before I go any further, I've edited your complaint to remove all accusations. At this point we can't verify your claims and when we approach the casino this will only make it more difficult for us to discuss the issue.

The purpose of the complaints section of this site isn't to allow you to simply post up your experiences, it's intended to allow us to help you resolve your issue.

If you'd like us to speak to Global Live casino for you;

1) I need you to provide me with your username and email address at Global Live

2) I need you to understand that no fee will be charged for this. If you get money back, it's all yours to keep. It's a generous offer you make but not one we could accept.

Thanks,

ThePOGG

hi, I just saw your ad now... user name: [EDIT] email address: [EDIT]

Hi django1232,

Thanks for getting back to me.

To answer your email - the information you've posted above is not currently public. Only you and our team currently have access to this thread. Once the complaint has reached its conclusion the thread will be published, but at that time all personal information will be edited out.

Thanks,

ThePOGG

I've now had an extended conversation with Global Live casino regarding this issue. They've provided extensive evidence - that we've reviewed and confirmed - indicating that the player engaged in the use of 3rd party software during the playing sessions in question. This is a clear breach of terms and conditions. Specifically;

2.14 Any Player found to be using any form of computer aid in their betting (such as bots and other automated processes) will be banned play in the casino and their accounts blocked permanently. The Player should not play on the same game across multiple websites of the same live table feed at the same time, should not use computer aids, mathematical equations or betting systems to play. Using any combination of these will lead player account to be blocked and funds to be frozen. Global Live Casino will reserve right to notify authorities in all cases.

As their has been a clear breach of terms, this complaint will be closed and marked 'Found for the Casino'.

ThePOGG

hi to all,

im really sorry, but what exactly are their evidence???

I have all my bets pictured, snapshots of my bets.

they say some b.s claims, you cannot have any evidence unless you checked my computer for software.

they claim I bet too quick...funny, because a normal human can click the mouse between 5-10 times a second.

their only evidence is saying that I clicked to fast.

they also claimed I used multiple tables same times, u can see on my screen shots that I rarely did it and not really same time.

I have all the proofs plus I suggested to send my hard drive for checkup.

if you would ask I would give you explanation how I bet and if you would let me know what their evidence are I would explain why its fake.

im sorry, but I don't think you have checked how their roulette game is, or, do u even know how to play this game???

if you do, you would immediately feel that there is something stinky here.

please contact me again so we can discuss this. im totally innocent, and there is a casino who is trying to go free from scamming an innocent player.

I AM INNOCENT.......

No django1232, you're not.

I pushed Global Live for a lot of evidence in support of this claim because I was very aware of that it is technically possible to click the mouse ~5 times in a second on the Global Live Roulette games.

I've reviewed large sections of your game history and am completely satisfied that this isn't a case of just placing bets quickly. The pattern's present would not be achievable without the use of a computer aide.

And no, I will not be publishing anything further - all that would serve to do is tell you how to improve your tool to avoid getting caught next time.

This issue is closed and no further comments on it will be approved.

ThePOGG