Global Live - wont pay winnings
Found for the Casino - Global Live provided a wealth of evidence that demonstrates playing patterns that are not even vaguely achievable by a human. This is a clear breach of casino terms and conditions and as such we're closing this complaint in favour of the casino.
Read our Global Live Casino Review.
This post is for all my fellow gamblers, or those who are looking for a trustworthy online casino.
In short, I signed into an online casino called globallivecasino.com, deposited money (didn’t take any bonus from casino), won money legitimately 3 times playing roulette at the sums of over 40,000 euro, and each time they dragged me with endless emails, endless excuses all kind of made up terms and conditions excuses, and no withdrawing winnings, I lost few weeks of my life with them, lost money and it was one of the worse online experiences ever, a total aggravation. When I deposited money and lost some, they took it really quick and with no problems, but once I won, it began to be a nightmare.
Below is a more detailed of my case:
3 weeks ago (now its 15.6.15) I was looking for an online casino that has live dealers and that registers players from Hong Kong, I found this website called globallivecasino.com under PlayPearls Limited, it looked simple and friendly to user. I must say that it’s my first online casino experience ever and I was very skeptical at first and wasn’t easy to trust with my credit card. [REMOVED]
I deposited money with my credit card, and did all verifying that were necessary for withdrawing winnings. I won around 1100 euro playing roulette with live dealer.
The second I asked to withdraw money, my account was blocked and they accused me for using gambling system and now my account is under investigation.
I was shocked at first, all I play in roulette are outside bets (even-odds bets), its impossible to cheat at it, its real live dealer, they turn camera away from the roulette while spinning plus they stop putting bets before the spinning of the roulette wheel.
The next day I lost 1000 euro, and then I deposited 500 more and actually made 12,700 in 6 hours playing roulette only. I asked to withdraw most of it and my account was immediately blocked again for suspicious of using systems or computer aids to win money.
They say I breached their terms and conditions because:
- I use a system called even odd system to have an edge on the house- which is basically betting only on outside bets (only red black, even-odd or high low bets).
- Their terms and condition states that the user should play for recreational and entertainment only and non-professional play, and they said I played professional.
- [REMOVE]. If anyone here knows the rules of roulette, there is no such thing that you are not allowed to bet only outside bets. And for sure the edge will always be on the house side no matter what. This globallivecasino.com has a blog about roulette saying that there is no way of beating the roulette and that every spin of the ball has nothing with past result.
- How can u indicate if I play professional???
Roulette is not a game of knowledge, its game of pure luck, there is no way to predict the outcome of a spin, unless the wheel is fixed with computer controlling the wheel and magnets. Anyway if you win money it means you are professional.
In the end what happened is that they agreed to let me play again in their website saying that I didn’t use any computer aids but I did breach their terms by using “common system” to beat the roulette. They gave me 3000k as compensation for time and fair play.But they said to me that I have to bet also on numbers at the amount of at least 50% of my bets of more in order to be able to withdraw winnings.
This is so unfair I thought to myself. I never played numbers on roulette.
But I was so devastated and frustrated I decide to take those 3000 euro, also because I realized it’s probably the best I'll get out of them.
I decide to play their way, and after 2 days I actually won over 30000 euro, and thought to myself wow 30k is amazing.
Again when I asked to withdraw, my account was blocked and again under computing.
It’s been almost a week since they started to compute my bets.
I just got an answer from them blaming me for using bots and software to place bets because I placed them quick, I'm playing roulette many years I know the layout very good I used their re-bet button few times, and I clicked numbers very quick, they say its computer aids, I told them that I'm willing to send my computer for checkup…
Should I laugh or cry???
We gamblers usually lose money, some of us lose a lot, when we lose those online casinos take the money really quick no questions asked. But when you win money, it’s a nightmare.
Stay away from globallivecasino.com, [REMOVED].
the casino review
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Hi django1232 - welcome to ThePOGG.com!
Before I go any further, I've edited your complaint to remove all accusations. At this point we can't verify your claims and when we approach the casino this will only make it more difficult for us to discuss the issue.
The purpose of the complaints section of this site isn't to allow you to simply post up your experiences, it's intended to allow us to help you resolve your issue.
If you'd like us to speak to Global Live casino for you;
1) I need you to provide me with your username and email address at Global Live
2) I need you to understand that no fee will be charged for this. If you get money back, it's all yours to keep. It's a generous offer you make but not one we could accept.