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Glossy Bingo – Self exclusion


Found for the Player - The Broadway Gaming Group have once again made clear that they will not discuss any player complaints with this service.

Read our Glossy Bingo Review.

Player's Complaint

Hi I had a self exclusion from Broadway gaming which I hadn't realised.

I played at glossy bingo not realising and used all the same details i.e name, date of birth and address. The only difference was my email address as I have 3 for different things and had used my new one I had set up for gambling and competitions. They have said because my email address was different they won't refund. Surly their systems should be better than to rely just on an email address for identification as people change these. I have put an official complaint in with Broadway gaming and they are just ignoring all my emails now. Can you help?

Read the casino review

4 Responses

Mar 19, 2018

Hi racangry - welcome to!

Firstly you've chosen to play with an operator that are routinely non-responsive to player complaints posted at this site. As such the chances that we can do anything to help you are very low.

Secondly, what you describe is unlikely to make a strong case. When you engage a self-exclusion you are entering a two-way agreement. The operator is agreeing to take some responsibility for trying to stop you accessing their services, but you are also agreeing not to try and circumvent the restrictions put in place.

There are certain pieces of information that can be share by different unrelated people and as such do not make good identifiers. Name, date of birth and even addresses fall into these categories. Email addresses however are not often shared and as such are a strongly reliable indicator of a match. Computer systems review these situation based on a binary logic. Email address is a field that would be universally used to identify an individual.

I'll contact the operator to try and initiate a discussion but in this situation I honestly do not expect a positive outcome.



Mar 23, 2018

Hi racangry,

We have had a response from Glossy Bingo stating that they will not discuss complaints with us. Unfortunately that means there's nothing further we can do to help you.

All I can suggest you do is contact Glossy Bingo's ADR eCOGRA.

Sorry we couldn't be of more help!


Mar 23, 2018

Thank you for trying. I'll take it to eGOGRA now then as the new self exclusion system that is being set up is looking at name, d.o.b and address as enough and it should have been enough to at least raised a flag for them to ask more questions.

Thanks again

Mar 26, 2018

Hi racangry,

As already pointed out the identifiers you refer to do not make a strong case in themselves but I would encourage you to talk to eCOGRA to see if the other details of the case that we may not be aware of do.



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