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Glossy Bingo – Self exclusion

Ruling

Found for the Player - The Broadway Gaming Group have once again made clear that they will not discuss any player complaints with this service.

Read our Glossy Bingo Review.

Player's Complaint

Hi I had a self exclusion from Broadway gaming which I hadn't realised.

I played at glossy bingo not realising and used all the same details i.e name, date of birth and address. The only difference was my email address as I have 3 for different things and had used my new one I had set up for gambling and competitions. They have said because my email address was different they won't refund. Surly their systems should be better than to rely just on an email address for identification as people change these. I have put an official complaint in with Broadway gaming and they are just ignoring all my emails now. Can you help?

Read the casino review

4 Responses

ThePOGG
Mar 19, 2018

Hi racangry - welcome to ThePOGG.com!

Firstly you've chosen to play with an operator that are routinely non-responsive to player complaints posted at this site. As such the chances that we can do anything to help you are very low.

Secondly, what you describe is unlikely to make a strong case. When you engage a self-exclusion you are entering a two-way agreement. The operator is agreeing to take some responsibility for trying to stop you accessing their services, but you are also agreeing not to try and circumvent the restrictions put in place.

There are certain pieces of information that can be share by different unrelated people and as such do not make good identifiers. Name, date of birth and even addresses fall into these categories. Email addresses however are not often shared and as such are a strongly reliable indicator of a match. Computer systems review these situation based on a binary logic. Email address is a field that would be universally used to identify an individual.

I'll contact the operator to try and initiate a discussion but in this situation I honestly do not expect a positive outcome.

Thanks,

ThePOGG

ThePOGG
Mar 23, 2018

Hi racangry,

We have had a response from Glossy Bingo stating that they will not discuss complaints with us. Unfortunately that means there's nothing further we can do to help you.

All I can suggest you do is contact Glossy Bingo's ADR eCOGRA.

Sorry we couldn't be of more help!

ThePOGG

racangry
Mar 23, 2018

Thank you for trying. I'll take it to eGOGRA now then as the new self exclusion system that is being set up is looking at name, d.o.b and address as enough and it should have been enough to at least raised a flag for them to ask more questions.

Thanks again

ThePOGG
Mar 26, 2018

Hi racangry,

As already pointed out the identifiers you refer to do not make a strong case in themselves but I would encourage you to talk to eCOGRA to see if the other details of the case that we may not be aware of do.

Thanks,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.