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Golden Lady - Dont payout money

Ruling

Found for the Player - Golden Lady Casino have once again failed to offer any response to this player's complaint. As such we have no choice but to rule in favour of the player.

Read our Golden Lady Casino Review.

Player's Complaint

I have problem with this casino. I won money, but don't payout. I write to email ignore, write to chat first get answer that documents is verified and withdrawal processed. But, i see that is not processed how questions about withdrawal per chat now ignore and per chat. I have all screenshot.

Read the casino review

4 Responses

User icon
ThePOGG
June 15, 2018

Hi LaimaR - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group who have historically been non-responsive to complaints submitted to this service. While I will make efforts to contact the operator on your behalf I need you to understand that our expectations of success would be low.

Thanks,

ThePOGG

User icon
LaimaR
June 15, 2018

Hello,i know .But,thank you for you help.

User icon
ThePOGG
June 22, 2018

Hi LaimaR,

You already have an open complaint about this issue - please do not open further complaints.

We will respond to you as/when the operator provides a response.

Thanks,

ThePOGG

User icon
ThePOGG
July 13, 2018

Hi LaimaR,

After repeated attempts to raise this issue with Golden Lady Casino, once the details of the issue were provided to them they offered no response what-so-ever.

At this stage I have no reasonable expectations of this situation changing in the near future.

Unfortunately there's nothing further I can recommend you do. Sorry we cannot be of further help!

ThePOGG

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Agreement

LaimaR consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

June 15, 2018

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