unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Golden Lady – REQUEST WITHDRAWAL NOT RECEIVED

Ruling

Found for the Player - Despite our repeated efforts to contact Golden Lady to discuss this issue we have received no response whatsoever from the operator.

Read our Golden Lady Casino Review.

Player's Complaint

Goodnight. After several deposits with VISA, finally on December 10, 2109 I requested a withdrawal with the same method as the deposit. Once all the documents have been submitted for verification, and after waiting several weeks without receiving the withdrawal, I begin to claim it by chat, giving me good words and intentions here, but without receiving any money.

Until I was suggested to change the withdrawal method, I did so on April 16, reversing the withdrawal and requesting it again for bitcoin.

To this day I still do not get the money, after numerous claims to the chat and several emails.

Read the casino review

2 Responses

ThePOGG
Jun 01, 2020

Hi oscarp28 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Jun 23, 2020

Hi oscarp28,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

Leave a Reply

You must be logged in to post a comment.

Agreement

oscarp28 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Golden Lady

May 31, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.