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Found for the Player - Despite our repeated efforts to contact Golden Lady to discuss this issue we have received no response whatsoever from the operator.

Read our Golden Lady Casino Review.

Player's Complaint

Goodnight. After several deposits with VISA, finally on December 10, 2109 I requested a withdrawal with the same method as the deposit. Once all the documents have been submitted for verification, and after waiting several weeks without receiving the withdrawal, I begin to claim it by chat, giving me good words and intentions here, but without receiving any money.

Until I was suggested to change the withdrawal method, I did so on April 16, reversing the withdrawal and requesting it again for bitcoin.

To this day I still do not get the money, after numerous claims to the chat and several emails.

Read the casino review

2 Responses

User icon
June 1, 2020

Hi oscarp28 - welcome to!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



User icon
June 23, 2020

Hi oscarp28,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.


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oscarp28 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Golden Lady

June 1, 2020

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