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GoWild - Didnt recieve my winnings

Ruling

Resolved - This player has become non-responsive to our requests for further information. As such we assume that they've managed to resolve this issue without our intervention.

Read our GoWild Casino Review.

Player's Complaint

I got the feature on a game at 75c bet i won the major aswell as other amounts. Totalling over $9000 I then got out of the game went into my account but it didnt say my winnings where in i then went back into the game and my bet had been lowered to 25 c and the winnings where a smaller amount of $3540 i then took a screenshot but i got a screenshot just as the game was adding up my total winnings. I then went onto live chat and spoke to a lady and explained what had happened she said there was no record of this winning on my history and that i was to provide a screenshot so i did she kept telling me you need 15 symbols to win the jackpot. I stated i didnt win the jackpot. I won the major. This lady was rude and not very helpful at all. So i then re connected on live chat with a young man and explained my sotuation again and that i had spoke to someone prior to when i was talking to him and he said you need 15 symbols to win the jackpot aswell i aslo told him i won the major not the jackpot he then told me i had to read the game play rules as he tried to say u was incorrect. I then read the game play rules concerning the symbol feature. It states.

WHEN THE MONEY RESPIN FEATURE IS COMPLETE THE VALUE OF ALL THE SYMBOLS ARE ADDED AND THE GAME PAYS THE TOTAL AMOUNT IF ALL 15 POSITIONS ARE FILLED YOU ALSO WIN THE MEGA JACKPOT. and so i sent a screenshot of rhis to the young man i was talking to and said i am in the right and this is what happened in my game so i would like a really good explantion as to why my winnings where not placed into my account.

He offered for an investigation to be done on the game play and then left the chat. So i couldnt reply.

Read the casino review

7 Responses

ThePOGG
July 2, 2018

Hi Shiitliips - welcome to ThePOGG.com!

Before we go any further I need you to confirm what the url of the site you were playing at was?

I would also like you to forward on all communications you've had with the operator to [email protected].

Thanks,

ThePOGG

Shiitliips
July 8, 2018

gowildcasino.come So ypur basically asking me to resend this through to an email ? Regards

ThePOGG
July 9, 2018

Hi Shiitliips,

Thank you for your response. Firstly, I'm a little confused as GoWildCasino.com do not accept, and haven't for some time now, any play from Australian players. Can you provide more information about when this issue occurred?

As to the communications - I'm asking you for forward any emails or chat logs you have from your discussions with the operator.

Thanks,

ThePOGG

Shiitliips
July 9, 2018

Really that is strange as ive won money through them before and its been paid put to me. Hmmm very strange. I have emails i can send and screenshots from my game play but i dont have screenshots of my chats because i didnt think to copy them.

ThePOGG
July 11, 2018

Hi Shiitliips,

Please forward on any emails you have that are relevant to this discussion to [email protected].

Thanks,

ThePOGG

ThePOGG
July 20, 2018

Hi Shiitliips,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
July 27, 2018

Hi Shiitliips,

If we haven't heard from you by Friday the 10th of August I'll assume you no longer want our help with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

Shiitliips consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

July 2, 2018

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.