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GoWin – Denied Withdrawal Unfairly No proof just a raute casino

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our GoWin Casino Review.

Player's Complaint

GW Casino

I won a total of up to $6000.00 over a period of 24 - 48 hours playing the highest balance was around $6000.00 and the lowest was $4000.00 and I requested a withdrawal at $4000.00

I contacted support twice before I even requested a withdrawal, and i had most definatley met the wagering requirements of the bonus terms very early in the period i was playing at GW Casino.

When i contacted support on the live chat ON TWO SEPERATE OCCASSIONS because i couldnt believe i had won and I didnt want to get my hopes up, So i asked if i actually won the money legit, I asked if I could withdraw and I asked them to confirm that I had NOT breached any T

Read the casino review

4 Responses

ThePOGG
Jan 15, 2020

Hi lessjewis - welcome to ThePOGG.com!

Firstly - I need you to confirm the url of the operator you are complaining about as it is highly unlikely it is GoWin.

Secondly your complaint is only a partial submission as you have used a restricted character. Please provide the rest of your complaint.

Thanks,

ThePOGG

ThePOGG
Jan 24, 2020

Hi lessjewis,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Jan 31, 2020

Hi lessjewis,

I'm following-up on the above again?

Thanks,

ThePOGG

ThePOGG
Feb 09, 2020

Hi lessjewis,

If we haven't heard from you by Friday the 14th of February I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

lessjewis consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • GoWin
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Nektan (Gibraltar) Limited

January 15, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.