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GR88 - Not Paid Winnings for 2 months

Ruling

Resolved - A month and a half after claiming to have sent payment, the payment finally arrived with the player.

Despite explicitly telling us that they'd sent this payment to the player, GR88 have not paid this balance and after evidence was provided to show that the payment was not made became non-communicative about this issue.

The casino acknowledge that this player was due their payment and have provided no explanation a to why they have not paid. As such this complaint will be marked 'Found for the Player' and GR88 will be moved to our Blacklist for non-payment of due balances.

Read our GR88 Casino Review.

Player's Complaint

I requested a withdrawal for £1,316 from GR88 Casino on 12th May and I have not received it. I have been waiting over 2 months which I think is unreasonable when their website says all payments will be made within 5 days.

I have received withdrawals from them in the past after chasing them several times but now I am just getting the same template response "Sorry for the delay I will pass your issue to the finance team".

Are you able to help me receive my winnings from GR88 Casino? My username is [EDIT].

Read the casino review

10 Responses

User icon
ThePOGG
July 29, 2015

Hi jonny_1610 - welcome to ThePOGG.com! Firstly I'd say that GR88 have recently been shifted to 'Not Recommended' status due to what we consider to be unethical treatment of a player in another complaint (http://thepogg.com/complaint/gr88-removed-1934-from-my-account/). As such it seems likely that they'll be reluctant to talk to us. Your username is [EDIT]? Thanks, ThePOGG

User icon
jonny_1610
July 29, 2015

Yes that is correct.

User icon
ThePOGG
August 1, 2015

Hi jonny_1610,

I've spoken with GR88 and they've informed me that you've been paid. Can you confirm this?

Thanks,

ThePOGG

User icon
jonny_1610
August 1, 2015

I've just checked my skrill account, and I have not been paid yet. I can send you a screenshot if you need one?

User icon
ThePOGG
August 1, 2015

Hi jonny_1610,

That would be very helpful. Send it to [email protected]

Thanks,

ThePOGG

User icon
ThePOGG
August 10, 2015

Hi jonny_1610,

I have managed to re-establish communication with GR88 - can you confirm that you still have not received your payment?

Thanks,

ThePOGG

User icon
jonny_1610
August 11, 2015

Just checked my Skrill account again, still no money from GR88 in there :(

User icon
ThePOGG
August 24, 2015

Hi jonny_1610,

Unfortunately GR88 have now become completely unresponsive and have offered no further information regarding why the payment that they claim to have sent has not arrived in your Skrill account.

I've informed them that they have until Friday the 28th of August to offer some form of explanation.

Thanks,

ThePOGG

User icon
ThePOGG
August 28, 2015

Hi jonny_1610,

I've receive no further communications from GR88 about this issue.

I'm closing this complaint as 'Found for the Player'.

Sorry I could not have been of more help.

ThePOGG

User icon
jonny_1610
September 16, 2015

I'm pleased to report that out of the blue, GR88 Casino have paid my full withdrawal of £1,316. I did not receive an email from them at all or any explanation, but the money is safely in my account.

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Agreement

jonny_1610 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

July 29, 2015

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