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Grand Fortune - Casino withdrawal failed

Ruling

Found for the Casino - Player received a No Deposit Bonus while resident in a country that is not allowed to claim No Deposit Bonuses.

Read our Grand Fortune Casino Review.

Player's Complaint

I have won with free bonus money $140.-. About the rules of this casino the maximum Cashout amount with free bonus money is $100.-.

While playing I have contact the support to verify if I will get 100 after wagering or not. He told me that it is possible!

So I was playing long time to wager that bonus and make them cash. While playing the bonus money changes after wagering to $100.- cash.

I was sooo happy, that was the first win of a Casino for me. I have try to withdraw my wins but the withdrawal page was blank! So I contact the support. I don't get any answer of my email. Therefor I have contact the support one more time. Now the same persons answer was, that a withdrawal will be forfeited because free money is not available for players from my jurisdiction due to licensing restraints.

I was so unsure if I will get 100 or not, that's why I ask him before wager the bonus money. He gave me wrong information.

I have to register on that page with Switzerland. And it was possible to get free money with the bonuscode. When it is not possible to Cashout the wins, why let me the Casino to play with that money? Is that cheating or not?

And the supporters are there to help, why he give me wrong information. I was never playing there and spend so much of time and effort, when he told me that before!!!

I was so happy and tell my family about my win. Can u help me to withdraw my win please.

[EDIT]

Read the casino review

1 Responses

User icon
ThePOGG
December 24, 2016

Hi Meenu5 - welcome to ThePOGG.com!

Unfortunately there's not going to be able to do anything to help you in this case. Having reviewed the terms and conditions at Grand Fortune casino we found the following term:

"USD PLAYERS ONLY

Only players from the following countries are allowed to redeem and/or make withdrawals on WELCOME BONUSES, FREE MONEY NO DEPOSIT BONUSES or MATCH BONUSES: United States and outlying areas, Belgium, Canada, United Kingdom, Australia, New Zealand, France, Italy, Sweden, Norway, Finland, Singapore and Hong Kong."

While it's unfortunate that the live chat operator failed to notice that your account was registered from a restricted territory, it is your responsibility to review the terms and conditions before playing. In this case Switzerland is not one of the territories allowed to claim bonuses.

I'm sorry we couldn't be of more help,

ThePOGG

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Meenu5 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

December 24, 2016

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.