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Grand Fortune - Payout Request

Ruling

Found for the Casino - The Grand Fortune terms and conditions clearly prohibit players from the Ukraine from cashing out from No Deposit Bonuses.

Read our Grand Fortune Casino Review.

Player's Complaint

Hello! I have a problem with Grand Fortune casino (grandfortunecasino.com). I was register there on 24/01/2018 and used there promotion $35 FREE WELCOME BONUS (you can see it here: hxxps://grandfortunecasino.com/promotions?lang=en) then i played there slots games and wagered $1050(it was very hard). 27/01/2018 I made withdrawal request by $100 and 29/01/2018 they declined it and made my ballance 0. On the website in the right bottom corner there is a fake live chat button but it isn't live chat because it is a message box! And my message to theme was ignore. Can you fix this problem?

Read the casino review

2 Responses

User icon
ThePOGG
February 10, 2018

Hi axell - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are well known for taking very long periods of time to pay withdrawals. I'll contact the operator and see what we can find out for you, but I would make clear at this point that it's highly unlikely that this issue will be solved quickly.

Thanks,

ThePOGG

User icon
ThePOGG
March 23, 2018

Hi axell,

I've managed to get hold of the operator and I've had a response to your issue. As you're resident in Ukraine you are not eligible to cashout from any No Deposit Bonus.

Sorry we could not be of further help!

ThePOGG

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Agreement

axell consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

February 10, 2018

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.