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Hi SherKev - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Thanks - I have continued to reach out to them as well.  According to my last communication, they sent the payment to the processors as of 5/30/17.  They told me I had to wait an additional 7-10 days to see the funds in my bank account.  As of the evening of 6/6/2017, still nothing.  I will check back every so often.  Thank you.

Hi SherKev - a quick update.

This group's rep goes through periods of being responsive and resolving issues then disappears for several months. At the present time we're in the middle of a non-responsive cycle. We will continue to try to contact the operator for you, but I want you to be aware that this is likely to be a very slow process.

Thanks,

ThePOGG

Hi - I sent an email when this was resolved. They ultimately sent me my payout via Bitcoin because I kept harassing them about the failed bank transfer. After they completed the transfer, they said I would not be able to play at the casino anymore because I am in NY state

Hi SherKev,

Apologies - I must have missed the email due to the large number of open complaints we currently have against this group.

Thanks for letting us know!

ThePOGG

After a significant payment delay this player has now received their full balance from Grand Fortune. We consider this issue resolved.

I first requested my withdrawal of $555 on 2/17/17. I have always had a problem with getting my payments sent but they always went through eventually. Meaning that GF has my verification documents and bank information in their systems already. I was told on 3/22 that I needed to resubmit verification documents. I received confirmation that my documents were reviewed and approved by 3/25. Since this time I have had numerous chat conversations and phone conversations about getting the bank wire sent. I have been told that a paper check was sent on 4/25. Then I was told that it was changed from a paper check to a bank wire. Today is 5/30/17 and I never received a paper check OR the bank wire. I was told througout the month of april and early may to keep checking back in 7-10 days. On 5/14 another phone agent told me that they would escalate the issue. On 5/23 I was told that my payout was being sent on 5/24. On 5/26 I was told that it hasn't been sent. As of today 5/30, it still has not been sent. I keep a record of all of my emails, chat transcripts and names of individuals that have been giving me the runaround. Please help me get resolution on this so I can close my account for good!

Grand Fortune - Withdrawal Requested On 2/17/17

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