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Grand Mondial - Locked account


Unresolved - Grand Mondial Casino claims this player has been involved in term breaching activity but has not shared evidence to support this claim. As such we have two parties with opposing claims and no grounds on which to base a ruling.

Read our Grand Mondial Casino Review.

Player's Complaint

My account is locked by system. When i Connsult with help desk they are telling to mail your complaint at riskmanagment. I mail them so many times almost 5 mails daily but no reply by them. So could you give me the solution that how to unlock my account

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2 Responses

User icon
June 11, 2018

Hi deeprajan24 - welcome to!

Unfortunately you've chosen to play with a group that are well known for taking very long periods of time to pay withdrawals. I'll contact the operator and see what we can find out for you, but I would make clear at this point that it's highly unlikely that this issue will be solved quickly.



User icon
June 18, 2018

Grand Mondial have discussed the basic issues involved in this case and if the reported information is accurate we would unquestionably support the operator. They have not however provided supporting evidence. As such we have two parties with entirely contrary claims and no sound basis upon which to draw a valid conclusion. As such this case will be marked as Unresolved.


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deeprajan24 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

June 11, 2018

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.