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Grand Mondial – Locked account


Unresolved - Grand Mondial Casino claims this player has been involved in term breaching activity but has not shared evidence to support this claim. As such we have two parties with opposing claims and no grounds on which to base a ruling.

Read our Grand Mondial Casino Review.

Player's Complaint

My account is locked by system. When i Connsult with help desk they are telling to mail your complaint at riskmanagment. I mail them so many times almost 5 mails daily but no reply by them. So could you give me the solution that how to unlock my account

Read the casino review

2 Responses

Jun 11, 2018

Hi deeprajan24 - welcome to ThePOGG.com!

Unfortunately you've chosen to play with a group that are well known for taking very long periods of time to pay withdrawals. I'll contact the operator and see what we can find out for you, but I would make clear at this point that it's highly unlikely that this issue will be solved quickly.



Jun 18, 2018

Grand Mondial have discussed the basic issues involved in this case and if the reported information is accurate we would unquestionably support the operator. They have not however provided supporting evidence. As such we have two parties with entirely contrary claims and no sound basis upon which to draw a valid conclusion. As such this case will be marked as Unresolved.


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