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Grand Reef - Withdrawal

Ruling

Found for the Player - Despite our repeated efforts to contact Grand Reef Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Grand Reef Casino Review.

Player's Complaint

I have had a withdrawal of $900 pending since 26th July 2019. Despite meeting all requirements the continually tell me that it has been escalated. I’m sure you’ve heard this all before but I’m just lost at what has gone on here. Over 100 live support chats and emails but still no money. Please help if you can. Best regards [EDIT]

Read the casino review

2 Responses

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ThePOGG
January 30, 2020

Hi yelrom - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
February 28, 2020

Hi yelrom,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

yelrom consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Grand Reef
  • Curacao eGaming
  • Kahnawake Gaming Commission

January 30, 2020

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