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Grand Reef – Withdrawal

Ruling

Found for the Player - Despite our repeated efforts to contact Grand Reef Casino to discuss this issue we have received no response whatsoever from the operator.

Read our Grand Reef Casino Review.

Player's Complaint

I have had a withdrawal of $900 pending since 26th July 2019. Despite meeting all requirements the continually tell me that it has been escalated. I’m sure you’ve heard this all before but I’m just lost at what has gone on here. Over 100 live support chats and emails but still no money. Please help if you can. Best regards [REMOVE]Scott[REMOVE]

Read the casino review

2 Responses

ThePOGG
Jan 30, 2020

Hi yelrom - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

ThePOGG
Feb 28, 2020

Hi yelrom,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

yelrom consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Grand Reef
  • Curacao eGaming
  • Kahnawake Gaming Commission

January 30, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.