English in United States
Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.
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I made a deposit on Gslot.com casino (i cannot find that casino listed upper, but they mentioned in terms that you are their ADR provider) using Ecopayz e-wallet. Transaction was realised but money wasnt credited on casino balance. Support firstly told me that i have to wait couple hours and then they will provide a solution. Now they told that i have to wait couple days. Please help me to solve that problem
Are you still experiencing issues?
I'm following-up on the above?
If we haven't heard from you by Friday the 20th of November I'll assume you no longer need our assistance and close this complaint.
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adrujm consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
October 21, 2020
Hi adrujm - welcome to ThePOGG.com!
With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 30th of October let us know and I'll contact the operator on your behalf.