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GSlot - Delayed deposit payment
Ruling
Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.
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Player's Complaint
I made a deposit on Gslot.com casino (i cannot find that casino listed upper, but they mentioned in terms that you are their ADR provider) using Ecopayz e-wallet. Transaction was realised but money wasnt credited on casino balance. Support firstly told me that i have to wait couple hours and then they will provide a solution. Now they told that i have to wait couple days. Please help me to solve that problem
4 Responses
Hi adrujm,
Are you still experiencing issues?
Thanks,
ThePOGG
Hi adrujm,
I'm following-up on the above?
Thanks,
ThePOGG
Hi adrujm,
If we haven't heard from you by Friday the 20th of November I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
adrujm consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- G’Day
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Imperium Network Solutions Limited
October 21, 2020
Hi adrujm - welcome to ThePOGG.com!
With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 30th of October let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG