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GSlot - Deposit dont recived

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our GSlot Casino Review.

Player's Complaint

On Friday, November 21st, I made a deposit via EcoPayz of 30 euros with the bonus code DRAGON100.

My account was not credited with the money. Ecopayz contacted N1 Ltd. and had N1 Ltd. assured that the money had been credited to my player account. Unfortunately it's a lie as my deposit is still in "pending" mode and nothing has changed since then. A week has already passed and I am still waiting for my money. The support from GSlot is terrible and cannot provide any information.

Read the casino review

4 Responses

ThePOGG
November 26, 2020

Hi maskentier - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 11th of December let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
December 12, 2020

Hi maskentier,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
December 20, 2020

Hi maskentier,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
December 27, 2020

Hi maskentier,

If we haven't heard from you by Friday the 8th of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

maskentier consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • GSlot

November 26, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.