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Gslot - Disappearing money
Ruling
Found for the Casino - This player cancelled their bonus before completing the wagering requirement. As such any winnings associated with the bonus are also cancelled.
Read our GSlot Casino Review.
Player's Complaint
Hello, on 08/01/2022 I used a 20 spins no deposit bonus code for the game BIG BASS BONANZA MEGAWAYS, (Maximum win amount for no-deposit free spins: 20 EUR Wager for the bonus: x40), from free spins I won 15.38 € which was subject to the wager × 40, i.e. to meet the requirements, I had to turn the amount of 615.20 €. When this condition was met on my account and the balance was higher than 700 € in the game I was playing, an error occurred and I was banned from the home page of the casino. After that my balance was no longer showing over 700 € only 0.00 € :-(, My whole "GAME HISTORY" WAS DELETED, I only have a history of bonuses and deposits from 09/11/2020, Game history from that day has been deleted. After many attempts getting any response from the agents on LIVE CHAT every time I get the same message that insults me I trusted them several times by depositing my hard earned money and never withdrawing anything and now when i won a large amount without a deposit they treat me very badly. please help me recover my fair play money Thank you.
2 Responses
Hi BDJQP1991,
We've discussed this matter with the operator and sadly we cannot uphold your claim.
You claimed a €20 no deposit bonus and played a total of €20.60 of the €584 wagering requirement before you cancelled the bonus. We have also reviewed the Gslot bonus cancellation process. This is not a single click. When you select to cancel a bonus you are presented with a confirmation pop-up which you again have to confirm.
This being the case, sadly there is nothing we can do to assist you in this matter.
ThePOGG
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Agreement
BDJQP1991 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- GSlot
- Malta Gaming Authority
- N1 Interactive Ltd
January 15, 2022
Hi BDJQP1991 - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
Before going any further - while we can discuss the technical issue with the operator, if you have been playing with a bonus that has a maximum allowed win term, the maximum you will be entitled to withdraw from play associated with funds received from this bonus will be €20. As such the maximum claim we will be able to pursue on your behalf is €20.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG