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Gslot - self-exclusion
Ruling
Resolved - Both the submitting complainant and GSlot Casino have informed us that this issue has been resolved and the player has received their funds.
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Player's Complaint
hello i would like you help with a dispute in gslot casino on december 26 i opened an account there and deposited and played money. after playing 1600 euros i asked on live chat for a good bonus and i would send this by email to be told. after the chat I played 214 euros, so a total of 1,814 euros. The day after I wanted to log in but my account was blocked. I then emailed to the casino what was going on and this was the response from the casino. 10:42, 12/27/2020
Dear [EDIT],
We would like to inform you that you have been closed in other casino which is operated by N1 Interactive Ltd, we work with the same license. It makes for you impossible to play here from the moment when you were closed in the other Casino.
Thank you for understanding!
If you have any other questions, please, don't hesitate to contact us.
Regards,
Gslot casino team.
okay I understood that part but then they should not have let me play and I would also like to have paid the 1,814 euros back. I asked this from customer service and also had to provide information in which casino I had signed myself out. I have given the information neatly and I am actually written out almost everywhere for life, the screenshots I will attach. it doesn't want to get along with customer service. I don't hear much from them and when I hear something they ask me for information that I have already given. such as my bank details and my deposted screenshots. I have already given all bank details several times and also bank statement with all debits from the casino. can you please help me with this.
4 Responses
Hi angelheaven,
Our understanding is that your losses have been refunded. Can you confirm receipt of your funds?
Thanks,
ThePOGG
yes, I got the money paid. I had already emailed this to you. thank you for the assistance
Hi angelheaven,
Thanks for letting us know - it is appreciated!
ThePOGG
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Agreement
angelheaven consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- GSlot
- Malta Gaming Authority
- N1 Interactive Ltd
January 3, 2021
Hi angelheaven - welcome to ThePOGG.com!
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
If you have any questions about the above, let me know.
I'll contact the operator and see what we can find out for you.
Thanks,
ThePOGG