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GSlot - Withdraw Blocked
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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Player's Complaint
Good day
The online casino Gslot delays unfortunately my payout in the amount of 799,99€ massively out, by now I am waiting since 12.02.2023 for my verification and this is not processed, presumably with the knowledge that I will immediately pay out the earned money.
I have on 12.02.2023 2x 50,00€ via Paysafecard my girlfriend deposited, of course with her consent, because we play together on various online casino sites.
In the game Big Bass Bonzana I have finally achieved a sum of 799.99€.
After I have now started my verification, the last document is being processed since 13.02.2023, but it does nothing.
According to information from Gslot, the processing of the data by the financial department takes between 1-3 hours.
Any requests for clarification of the situation are rejected, one receives only automated responses that they take care of my concern as soon as possible.
Since I do not receive any real answers and I now assume that they are trying to delay the whole thing, I am unfortunately forced to contact them so that the facts can be clarified as soon as possible.
3 Responses
Hi Mexxwell1337,
I'm following-up on the above?
Thanks,
ThePOGG
Hi Mexxwell1337,
If we haven't heard from you by Friday the 24th of March we will assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
Mexxwell1337 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- GSlot
- Malta Gaming Authority
- N1 Interactive Ltd
February 24, 2023
Hi Mexxwell1337 - welcome to ThePOGG.com!
Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.
As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.
You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/
To summarise.
– Use of this service does not preclude your seeking redress through court proceedings .
– This service is free to use for both the complainant and operator.
– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).
– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.
Please clarify - you have deposited from a payment account that was not in your own name?
Thanks,
ThePOGG