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Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
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i deposited 100€ on may 1st at 19:38 using trustly.
the money was successfully taken from my bank account , but never added to my gaming balance.
i have asked daily since may 1st where the money is and why its not being added to my gaming balance, but i'm only being stalled and nothing is happening.
i'm getting a daily email that i should wait another day , and that tickets are solved on a "first come first serve basis" as if 10 days are the usual response time for such an issue.
i've since selfexcluded my account with gslot because of the faulty customer support.
please help me recover my funds.
i disagree about 13 days being a reasonable time to resolve a deposit that is advertised as "instant" , but i have no choice but to wait for you to step in.
my money is still being withheld , and will be tomorrow.
i'm still unable to get a proper answer from gslot , and therefore i'm asking you to step in at this point.
Hi , it is friday the 21st of may and i'm still experiencing issues.
Can you please provide the latest communication you have received from the operator?
they kept stalling until 21st of may , and then started asking me for screenshots of the said transaction. i'm unable to conclude which one exactly out of 7 it was on said day , therefore i sent them all 7 screenshots.
it should be easy to figure out which one wasn't credited to my balance but i suppose they're not being truthful about the transaction ID , and keep asking for a screenshot of a transaction ID of a deposit that doesn't exist.
i can definitely remember having 100€ taken from my bank account but not being added to my gaming balance.
now they're asking for a screenshot of the transaction that shows the exact time of the transacton in my bank account.
this is not possible to do , as my bank does not show the time, only the date of transactions.
i've brought this up multiple times with them but they still ask for it repeatedly. they can just compare the transaction IDs and be done with it but they're dragging it out on purpose.
they're now lying about the transaction ID of the transaction in question. i still dont have my money back.
another 16 days have passed and my money is still being withheld.
Another month has passed and i still havent gotten my Money.
Another month has passed and my money is still with gslot casino
We are still reviewing this matter with the operator.
You have been playing with multiple casinos run by the same company. At the present time it is our understanding that the disputed transaction was not sent to GSlot casino, but to another casino on the platform. We are awaiting verification of this from the payment provider Trustly.
Once Trustly responsed we will revert to you.
You stated previously that you forwarded 7 screenshots of the transactions in question to the operator. Please forward all of these - and any other proof of deposit you may have sent to GSlot - to [email protected].
I'm following-up on the above?
If we haven't heard from you by Friday the 15th of October I'll assume you no longer need our assistance and close this complaint.
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rha1913 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
May 11, 2021
Hi rha1913 - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 21st of May let us know and I'll contact the operator on your behalf.