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Gunsbets - Deposit not credited

Ruling

Resolved - Both the submitting complainant and GunsBet Casino have informed us that this issue has been resolved and the player has received their funds.

Read our GunsBet Casino Review.

Player's Complaint

I deposit using neosurf and 12hrs later it’s still not on there and all they keep saying is please wait your turn eAch deposit has to be processed

Not once have I experienced this using neosurf vouchers

The casino tried to tel me neosurf where holding the funds that’s why it was stil pending until I sent them a copy of the receipt from neosurf with a payment reference number for their company

The customer service is appalling and unhelpful

They have straight up taken my $50, and have admitted it’s their end won’t credit me anything just tell me to WAIT MY TURN! This is what four different people have told me

It’s dead set a joke

Read the casino review

4 Responses

ThePOGG
August 16, 2020

Hi missjimmi89xo - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
August 20, 2020

Hi missjimmi89xo,

Gunsbet inform us this issue has been resolved. Can you confirm receipt of your funds?

Thanks,

ThePOGG

missjimmi89xo
August 20, 2020

Hi guys

Thank you it has been now after 5 days of waiting!

ThePOGG
August 31, 2020

Hi missjimmi89xo,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

missjimmi89xo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Gunsbet
  • Curacao eGaming
  • Direx N.V.

August 16, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.