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Hejgo - Account closed because of no reason, account fully verified
Ruling
Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.
Read our Hejgo Casino Review.
Player's Complaint
Hello. I've made an account yesterday on this casino. After several tries of getting verrified. it didnt happend at first because they didnt accept my bank account since they needed something showing both name and account because of trustly deposit. Everything else got accepted. Then after the 4 time, it was finally the right document and i got fully verified. The live chat said that it was fine, and then i got the message that i was fully verified. Now today, I got another mail where the withdrawal got cancelled. I then tried to log in, and the it says that the account is blocked? After getting fully verified. I Dont' know if its because this is a very new casino, but i have never experinced anything like this before and i have played on over 20+ sites. It cant be true that i can deposit more than 200 euros and cant withdraw 125 euros. As you can see on the documents uploaded, they are keep saying the same thing, but now the account is blocked. I need help, is this site really not trusted and has this happened to anyone before?
4 Responses
Hi madslyk,
Are you still experiencing issues?
Thanks,
ThePOGG
Hi madslyk,
I'm following-up on the above?
Thanks,
ThePOGG
Hi madslyk,
If we haven't heard from you by Friday the 14th of January I'll assume you no longer need our assistance and close this complaint.
Thanks,
ThePOGG
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Agreement
madslyk consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Hejgo
- Malta Gaming Authority
- N1 Interactive Ltd
December 2, 2021
Hi madslyk - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 17th of December let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG