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Hey Spin – do not cash out the 10,000 euro jackpot

Ruling

Found for the Casino - The game the player was playing clearly details in the paytable that the 5 jackpot symbols must fall on the same active payline to win the jackpot.

Read our Hey Spin Casino Review.

Player's Complaint

the game super fast hot hot respin on each of the 5 reels of hotjackpothot the first reason that casino did not want to pay because I was angry. from this sentence I already understand so if I was not angry then casino would have just paid. I actually first neatly introduce myself. Let me know contact is about this complaint. .sorry this english my englisch not so good

Read the casino review

9 Responses

ThePOGG
May 24, 2019

Hi ajax - welcome to ThePOGG.com!

While I do appreciate your difficulties, this is an English language service. We cannot allow posts in other languages for legal reasons. I have translated your complaint - please ensure you translate your messages before you post them in future.

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I am also struggling to understand the issue based on the various communications you have sent through. What I have managed to pick out is that you have won €10k playing Super Fast Hot Hot Respin and there seems to have been some dispute over the payment of these funds, at least partly due to you becoming angry when speaking to casino representatives.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ajax
May 26, 2019

sorry my englisch noth so good inportent this afcorse a angry .noth with al the chats a hef. a chat casper a ask what is the reason why casino will noth pay out 10.000euro to my acount. than casper chat to my reason that whe noth payout10.000 is that you a angry, nr 1 was noth angry. nr2 most casino payout 10.000euro to my account. whit al the chats noth one foult woords abouth heyspin casino

ajax
May 27, 2019

[EDIT]

ajax
May 27, 2019

chat to my a was angry thats reason that casino noth 10000euro pay to my . [EDIT] the name from chat . a was noth angry.a dead everthing a mean whit the chat in good woords .a was noth angry .

ajax
May 28, 2019

A SEND PICTURE WHIT THE GAME SUPER FAST HOT RESPIN FROM CASINO777 THAN YOU SEE DIFFERENT ABOUTH JACKPOT BIJ CASINO777 WHIT TEKST HOW JACKPOT MOST FALLING BIJ HEYSPINCASINO SEE ONLY 5X HOTJACKPOTHOT 10000 REASON THAT HEYSPINCASINO MOST PAY 10000EURO TO [EDIT] SORRY MY BATH ENGLISCH HOPE THAT YOU FIX THAT FOR MY THAN A GIVING 500EURO WHIT NAME THANKSGIVING TO THE PEOPLE AS WORKING FROM THE POGG ON MY PROBLEM EVERTHING FIX IT GR.[EDIT]

ThePOGG
May 28, 2019

Hi ajax,

Please do not open further complaint files. You already have an open complaint about this issue. Additional complaints have been deleted.

Having reviewed your other submissions you seem to be contesting that you should have won the jackpot as you received 5 Hot Jackpot Hot symbols on the screen. However the paytable for this game clearly stipulates that the 5 Hot Jackpot Hot symbols must be received on the same payline:

If you have not received these symbols on the same payline there is nothing we can do to help you.

Thanks,

ThePOGG

ajax
May 28, 2019

that information what you see op picture a believe that . this what you see op picture dat informating noth finding op the gamble from heyspin casino only what you see op gamble from heyspincasino is 5x hotjackpothot 10000 a hef screenshot from my gamble moment a play. what you here this picture is good. whit information abouth winlijn . a noth a prijs. heyspincasino that gamble missing this information .where this picture comming from. my englisc bath can a calling people work on this whit telephone in two minuts a speak on telephone than you andesten me can you give me telephone nr from the pogg a tommorow calling .

ajax
May 29, 2019

that picture whit good information coming from heyspincasino

ThePOGG
May 31, 2019

Hi ajax,

We do not manage complaints over the phone.

This game is standard across all operators that provide it. It does not change. It is the software provider that controls what is said in the game paytable and I can confirm that this statement has been present since long before your complaint.

Thanks,

ThePOGG

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Agreement

ajax consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Hey Spin
  • Malta Gaming Authority
  • United Kingdom Gambling Commission

May 23, 2019