Hopa - Proof of address rejected repeatedly
Resolved - The submitting complainant has confirmed for us that their verification issue has been resolved and that they've been paid.
Read our Hopa Casino Review.
I have submitted a bank statement as proof of address multiple times. The statements were dated within 3 months of their submission date on both occasions, despite the casinos guidance stating they must only be within 6 months. The most recent is a Lloyds Bank statement dated 01 August to 31 August 2019. They are refusing to accept this as they say it has 2 dates and not a single issue date. They state this is due to UK regulation, yet they cannot provide me with any evidence of this regulation and are referring me to their own terms that state it must be no older than 6 months (which it is).
Read the casino review
Leave a Reply
You must be
to post a comment.