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Hopa – Withdrawal Problems


Resolved - A payment delay has been rectified and both Hopa Casino and the submitting complainant confirm that the funds have now been transferred.

Read our Hopa Casino Review.

Player's Complaint

I have been waiting five weeks to receive a withdrawal of £596. I have passed verification.

I was first told that I cannot withdraw to my Starling bank account despite providing IBAN and BIC numbers to do so. I then verified another bank account (Monzo), and was told I cannot withdraw to that. I was eventually told 'high street' banks only, so verified a third bank account (Halifax), but there is no way to add this account as a new withdrawal method. I've been told this is a technical issue and heard nothing since, this was 10 days ago.

I have constantly had to chase this information up, Hopa have told me nothing without me going on live chat, or sending several emails.

Read the casino review

4 Responses

Jul 18, 2019

Hi b1ossom,

As we are the ADR for the Apsire Global license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.



Aug 02, 2019

Hi b1ossom,

Firstly apologies for the delays - there was a breakdown in communication channels with this particular operator and it took us some time to re-establish a direct line.

I've been informed that this issue has been resolved and that your payment was issued on the 30th of July. Can you confirm receipt?



Aug 05, 2019

Hi, yes, I finally received the money from Hopa on the 31st of July. Thank you for the reply and help,


Aug 06, 2019

Hi b1ossom,

Thanks for letting us know - it is appreciated!


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b1ossom consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Hopa
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Aspire Global International Ltd

July 18, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.