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House of Jack - Not giving me my winnings

Ruling

Found for the Casino - House of Jack casino provided substantial evidence demonstrating that this player has opened multiple accounts in breach of terms.

Player's Complaint

The casino is not on your list its called house of jack.On the 15/9/2017 I deposited a $10 paysafe using no bonuses I won $29,000 I then withdrawal it and sent in all the documents they requested. My account was then blocked on the 19/9/2017. After a week of trying to get a hold of the casino through emails and calls to see how the progress was going and to find out why I was blocked someone finally wrote back on the 21/9/2017 to tell me I was "high risk" but then couldn't tell me what that ment, she then got the supervisor to call me he then came up with the excuse that I had made too many false accounts. (Which I have not) this casino is just looking for any excuse not to pay me my winnings of $29,000

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2 Responses

ThePOGG
September 25, 2017

Hi Mollymaid1 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you, but I need to make you aware that if you have opened multiple account that we will not support your claim.

Thanks,

ThePOGG

ThePOGG
September 29, 2017

House of Jack casino have provided a wealth of evidence demonstrating that this player has set up a large number of accounts and is utilising payment methods that do not belong to them. As such we will take no further part in the representation of their claim.

ThePOGG

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Agreement

Mollymaid1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

September 25, 2017

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.