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House of Pokies - maximum bet issue

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our House of Pokies Casino Review.

Player's Complaint

I had a bonus of 200 free games with a $30 deposit.

Had made a few wins and after some two hours and confirmed the balance was all cash no bonus cash.

So i proceeded to riase the stakes and bet big which i started to win further on and then when withdrawing the casino tells me its within the wagering requirement period which is a lie!

Now ive lost all winnings and they gave me my deposit back.....$30! I lost the $30 and only won from the 200 free spins credit......why are they giving me my deposit back....the customer service person on live chat wont discuss the matter or reply and said send an email. This casino is corrupt.

Ive gone through my entire history of dozens of pages to add up the play through amount too!

Read the casino review

3 Responses

User icon
thepogg
September 6, 2021

Hi squirke1313 - welcome to ThePOGG.com!

How did you confirm the wagering requirement was completed?

Thanks,

ThePOGG

User icon
thepogg
September 18, 2021

Hi squirke1313,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
September 25, 2021

Hi squirke1313,

If we haven't heard from you by Friday the 8th of October I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

squirke1313 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • House of Pokies
  • Curacao
  • SpeQta Media N.V.

September 5, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.