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Ignition - Bitcoin Withdrawal

Ruling

Resolved - Ignition Casino have resolve and issue with a stalled payment and this player has now confirmed that they have received their full payment.

Read our Ignition Casino Review.

Player's Complaint

I put int for a bitcoin withdrawal request for $400 on January 2, 2017. Since it has been well-over Ignitions 48-hour time-frame, I called them once this morning and got no where. But when I called again this afternoon at 4:47pm the rep but me on hold for about 10 minutes and came back saying to check my account and bitcoin wallet in the about 5 minutes and I would see my withdrawal processed. I said thank you so much...and an hour later when I got home, I checked my bitcoin wallet...nothing and checked my Ignition account and the $400 was still sitting there. I called them again and the rep gave me the run-around. It is not fair or ethical of a casino to tell a player to check in 5 minutes and the withdrawal would be processed and not do this. Please help me as find out why Ignition would say this and now are blowing me off. It is very upsetting to me.

Read the casino review

4 Responses

User icon
ThePOGG
January 11, 2018

Hi luck1717 - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
January 29, 2018

Hi luck1717,

I've gone back and forth with the operator regarding your issue. They've informed me you were paid on the 6th of January. Can you confirm this?

Thanks,

ThePOGG

User icon
luck1717
February 10, 2018

Yes....right after I informed Ignition thatI contacted ThePogg.com to make a complaint, I get paid right away.

Thank you for your help and attention into this matter.

I see you do not recommend playing at Ignition Casino, so no I am rethinking if it is a trustworthy group. It seems that there slots either all flop or win at certain times. Just seems like too much of a coincidence. Thoughts?

User icon
ThePOGG
February 12, 2018

Hi luck1717,

While I do understand your frustrations I would emphasize that our primary reason for listing this group as Not Recommended is a predatory dormancy clause. That aside this group are primarily player friendly and our recent experiences managing complaints against them have been very positive.

Thanks for letting us know you've got your money!

ThePOGG

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Agreement

luck1717 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

January 9, 2018

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.