– your source for reliable information about online gambling.

  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
Aweber logo
[X] Close this form and return to site
Close geo
Turn geolocation on
Locale settings

Currently viewing:

English in United States

Jack21 - Self exclusion due to gambling addiction


Declined - If you choose to play with weakly licensed, or unlicensed, operators the protections they will offer against gambling addiction will be minimal. Our intervention won't change that.

Read our Jack21 Casino Review.

Player's Complaint

Dear ThePogg,

I was earlier a client at several casinos under MountBerg B.V. I stated multiple times on ViggoSlots to get my account self excluded due to gambling addiction and also not be able to open up any accounts under the same license. I could even though open up an account on Jack21 and make deposits for 700 euros.

This shouldn’t be possible if they took Responsible Gambling serious.

Read the casino review

1 Responses

User icon
May 6, 2023

Hi SethCrib - welcome to!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with a weakly licensed/unlicensed property. These operators function without appropriate licensing specifically so they do not have to adhere to the standards set out by regulatory authorities surrounding the protection of vulnerable players. As such, the chances of them deciding to take appropriate action in a case like this simply because we asked them to is vanishingly small.

With specific regard to Curacao, the Master License holders in this jurisdiction place no requirement on their licensees to carry over self-exclusions to other properties owned by the same company.

Sorry we cannot be of further help.


Leave a Reply

You must be logged in to post a comment.


SethCrib consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Jack21
  • Curacao
  • Mountberg Limited

May 3, 2023

United States country flag