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Jackpot City – Confiscated winnings


Found for the Player - After repeated efforts to communicate with Jackpot City about this issue we have received no response what-so-ever.

Read our Jackpot City Casino Review.

Player's Complaint

I had a winnings of cad$2700 they just send me cad$410 then they said they deduct cad$40 to pay derived deposit i made thru instadebit then when i ask when am i gonna receive the remaining cad$2250 they said it was void because it was acxumulated thru free spin and loyalty without deposit.when i told i did not use their my loyalty and never won on their free spin their statement change.they told me that my winnings is confiscated due to derive deposit i made with instadebit.i told them my instadebit account was blocked since january 4 2019 i use paysafe as deposit method when i gad the winnings onjanuary 5th.2019 but they insist that it was from instadebit deposit when i had the winnings and the amount confiscated will use to pay the unsettled amount from derived deposit which only amounting to cad$ it fair?when i ask them to send me documents proving their statement and decision to confiscate my winnings because telling it was from derived deposit.they cannot provide document that can support their claim.they just sending me email of 3 deposit transaction i made using instadebit which is not containing any basis that can prove their claim.hope you can help me with this issue.i have been lost a lot but i never complain because it is my own will.but when i won for the first time this is just what they gonna do.more power and godbless your agency.

Read the casino review

2 Responses

Feb 05, 2019

Hi zildjan - welcome to!

Unfortunately you've chosen to play with a group that are routinely non-responsive to player complaints submitted to this service. While we will try to contact them on your behalf you should be aware that the chances of a successful mediation are low.



Mar 15, 2019

Hi zildjan,

Unfortunately after repeated efforts to discuss this issue with Jackpot City we've received no response what-so-ever from this operator. I have no reasonable expectation of this changing in the foreseeable future.

All I can suggest at this point is that you contact the operator's ADR eCOGRA.

Sorry we could not be of more help!


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zildjan consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Jackpot City
  • Malta Gaming Authority
  • Bayton Limited

February 4, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.