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Jackpot City - don't pay me

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Jackpot City Casino Review.

Player's Complaint

I deposited 2500 euro to Jackpotcity on 12 May 2021. I played table games and won 300. I ordered 2800, but still don't receive it. They offered me 3000 euro if I send them my income documents. It looks very suspicious. So, I ignored it. They keeping my 2800 euro.

Read the casino review

8 Responses

User icon
thepogg
September 6, 2021

Hi acekingsuited8,

This is one of a pair of complaints, against operator's owned by the same group, that you have submitted simultaneously.

In one of these complaints you have stated that "They offered me 3000 euro if I send them my income documents. It looks very suspicious. So, I ignored it."

This is a standard source of wealth check and you would need to comply with it before we would look into this matter for you.

Thanks,

ThePOGG

User icon
thepogg
October 9, 2021

Hi acekingsuited8,

Have you complied with the Source of Wealth check?

Thanks,

ThePOGG

User icon
thepogg
October 16, 2021

Hi acekingsuited8,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
October 23, 2021

Hi acekingsuited8,

If we haven't heard from you by Friday the 5th of November I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

User icon
acekingsuited8
November 18, 2021

Management has decided to keep your account locked and has confiscated the withdrawal.

That's all the information I have. - their the last reply

User icon
thepogg
November 19, 2021

Hi acekingsuited8,

Did you comply with all the Source of Wealth requests?

Thanks,

ThePOGG

User icon
thepogg
November 27, 2021

Hi acekingsuited8,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
thepogg
December 4, 2021

Hi acekingsuited8,

If we haven't heard from you by Friday the 17th of December I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

acekingsuited8 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Jackpot City
  • Malta Gaming Authority
  • Bayton Limited

September 6, 2021

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