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Jackpot City – took money of someone who already asked for help before!

Ruling

Found for the Player - As has become standard practice for this group of operators, Jackpot City have offered no response to this complaint what-so-ever.

Read our Jackpot City Casino Review.

Player's Complaint

I was never a gambler before, bit since my 2 car accidents, which leave me with two head trauma ´s, i have spend ridiculous amount of money there and their partners site. In may 2018 after a big losses i told them i was going to hang myself, they closed my account to reopen it and give me more bonus couples days later. After they re opened my account, i lost about 15k$. No body ever called home to see if it was ok or nothing.

Some nights i was reaching deposit limits, but their staff always found a way to deposit even if i broke the limit. Im not a rich dude. I had big car accidents that left me invalid for all my life. That money was all I had.

I believe my account shouldn't have been re-open after my suicide remarks, and i believe they didn't act in a good manager way by not verifying by phone after many big deposit the same night.

And now i can see by reading here that even if i would have won, they would have not pay me because they are unfair!

Read the casino review

3 Responses

ThePOGG
Oct 24, 2018

Hi Rubitts - welcome to ThePOGG.com!

Unfortunately it is unlikely we'll be able to do anything to help you with this issue. Jackpot City are part of a group of operators that are routinely non-responsive to complaints posted with this service.

We will endeavour to contact them on your behalf, but you should be aware from the outset that our expectations of success are very low.

Thanks,

ThePOGG

jugh34d777
Oct 24, 2018

If that doesnt work ill just do what i need to do...
Im tired of fighting!

ThePOGG
Jan 07, 2019

Hi jugh34d777,

Unfortunately after repeated efforts to discuss this issue with Jackpot City we have received no response what-so-ever from the operator. At this juncture I have no reason to expect this situation to change in the near future.

All we can do at this stage is recommend that you contact the operator's regulator the Malta Gaming Authority.

Sorry we could not be of more help!

ThePOGG

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