unclaimed offers
Turn geolocation on
Locale settings

Currently viewing:

English in United Kingdom

ThePOGG.com – your source for reliable information about online gambling.


  • Over 2k complaints managed and $2 million returned to players.
  • The largest collection of detailed casino reviews available online.
  • Bonus value reports to tell you how bonuses really compare.
  • Detailed game guides to help you learn to play.

I certify that I am over 18 years of age and I have read and agreed to the:

We respect your privacy and won't share your email address.
[X] Close this form and return to site

Jackpot City – took money of someone who already asked for help before!

Ruling

Found for the Player - As has become standard practice for this group of operators, Jackpot City have offered no response to this complaint what-so-ever.

Read our Jackpot City Casino Review.

See the best online casinos the best new casinos or alternatively view any of our thousands of casino reviews.

Player's Complaint

I was never a gambler before, bit since my 2 car accidents, which leave me with two head trauma ´s, i have spend ridiculous amount of money there and their partners site. In may 2018 after a big losses i told them i was going to hang myself, they closed my account to reopen it and give me more bonus couples days later. After they re opened my account, i lost about 15k$. No body ever called home to see if it was ok or nothing.

Some nights i was reaching deposit limits, but their staff always found a way to deposit even if i broke the limit. Im not a rich dude. I had big car accidents that left me invalid for all my life. That money was all I had.

I believe my account shouldn't have been re-open after my suicide remarks, and i believe they didn't act in a good manager way by not verifying by phone after many big deposit the same night.

And now i can see by reading here that even if i would have won, they would have not pay me because they are unfair!

Read the casino review

3 Responses

ThePOGG
Oct 24, 2018

Hi Rubitts - welcome to ThePOGG.com!

Unfortunately it is unlikely we'll be able to do anything to help you with this issue. Jackpot City are part of a group of operators that are routinely non-responsive to complaints posted with this service.

We will endeavour to contact them on your behalf, but you should be aware from the outset that our expectations of success are very low.

Thanks,

ThePOGG

jugh34d777
Oct 24, 2018

If that doesnt work ill just do what i need to do...
Im tired of fighting!

ThePOGG
Jan 07, 2019

Hi jugh34d777,

Unfortunately after repeated efforts to discuss this issue with Jackpot City we have received no response what-so-ever from the operator. At this juncture I have no reason to expect this situation to change in the near future.

All we can do at this stage is recommend that you contact the operator's regulator the Malta Gaming Authority.

Sorry we could not be of more help!

ThePOGG

Leave a Reply

You must be logged in to post a comment.

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.