Jackpot City - took money of someone who already asked for help before!

Ruling

Found for the Player - As has become standard practice for this group of operators, Jackpot City have offered no response to this complaint what-so-ever.

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Player's Complaint

I was never a gambler before, bit since my 2 car accidents, which leave me with two head trauma ´s, i have spend ridiculous amount of money there and their partners site. In may 2018 after a big losses i told them i was going to hang myself, they closed my account to reopen it and give me more bonus couples days later. After they re opened my account, i lost about 15k$. No body ever called home to see if it was ok or nothing.

Some nights i was reaching deposit limits, but their staff always found a way to deposit even if i broke the limit. Im not a rich dude. I had big car accidents that left me invalid for all my life. That money was all I had.

I believe my account shouldn't have been re-open after my suicide remarks, and i believe they didn't act in a good manager way by not verifying by phone after many big deposit the same night.

And now i can see by reading here that even if i would have won, they would have not pay me because they are unfair!

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