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Jackpot City - unpaid winnings


Found for the Player - As is standard for this group, Jackpot City have failed to offer any response to our repeated efforts to discuss this issue with them. As such we find this complaint in favour of the player.

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Player's Complaint

i as the casino,jackpotcity requested submitted a photo id, utility bill, bank statements.

i was asked to get a new id as the one i sent was un clear and damaged. i advised the casino i was getting a new id they acknowledge this but later called and said my winnings was confiscated. i immediately sent in my new id with a statutory declaration certifying that the id was a true photo of me, and also sent a second stat dec certifying id was true and sighted and not tampered with. im still awaiting the casinos response. i did as they requested my documentation is all certified i want to be paid out my $80000.00 . what can i do ????

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2 Responses

User icon
November 8, 2017

Hi sunesci - welcome to!

Before going any further I need to make you aware that you've chosen to play with an operator that are routinely non-responsive to complaints submitted to this service. As such the chances that we can do anything to help you are slim.

I'll contact the operator and see if we can find out anything for you.



User icon
December 8, 2017

Hi sunesci,

Unfortunately Jackpot City have been entirely unresponsive to our repeated efforts to talk to them about this issue. As such there's nothing further we can do to assist you.

Sorry we could not be of more help!


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sunesci consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 8, 2017

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