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Jackpot City – unpaid winnings


Found for the Player - As is standard for this group, Jackpot City have failed to offer any response to our repeated efforts to discuss this issue with them. As such we find this complaint in favour of the player.

Read our Jackpot City Casino Review.

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Player's Complaint

i as the casino,jackpotcity requested submitted a photo id, utility bill, bank statements.

i was asked to get a new id as the one i sent was un clear and damaged. i advised the casino i was getting a new id they acknowledge this but later called and said my winnings was confiscated. i immediately sent in my new id with a statutory declaration certifying that the id was a true photo of me, and also sent a second stat dec certifying id was true and sighted and not tampered with. im still awaiting the casinos response. i did as they requested my documentation is all certified i want to be paid out my $80000.00 . what can i do ????

Read the casino review

2 Responses

Nov 08, 2017

Hi sunesci - welcome to!

Before going any further I need to make you aware that you've chosen to play with an operator that are routinely non-responsive to complaints submitted to this service. As such the chances that we can do anything to help you are slim.

I'll contact the operator and see if we can find out anything for you.



Dec 08, 2017

Hi sunesci,

Unfortunately Jackpot City have been entirely unresponsive to our repeated efforts to talk to them about this issue. As such there's nothing further we can do to assist you.

Sorry we could not be of more help!


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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


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