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Jackpot Joy - Gamstop

Ruling

Declined - This issue has already been submitted to the operator’s official ADR/received a ruling from another ADR.

Read our Jackpot Joy Casino Review.

Player's Complaint

I signed up and played on this site for a week, I won on the 03/01/2024 £3400 I requested my withdrawal sent bank statement and I.d, I received an email to say my account has been closed and winnings voided for breach, I argued with this and was told I was registered om gam stop, I have sent them proof my exclusion ended om 04/08/2023 and they are still refusing to pay out my winnings I am going all the way with this and will make this public

Read the casino review

2 Responses

User icon
thepogg
January 7, 2024

Hi lisha3091 - welcome to ThePOGG.com!

Please forward all communication you have had with the operator about this matter to [email protected].

Thanks,

ThePOGG

User icon
thepogg
January 7, 2024

Hi lisha3091,

Thank you for your email. I can see that you've already submitted your complaint to eCOGRA. If you've already submitted your complaint to the operator's official ADR you need to wait on the outcome of that process. We do not engage complaints that are already being reviewed by other ADRs.

Sorry we cannot be of further assistance.

ThePOGG

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Agreement

lisha3091 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Jackpot Joy
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Profitable Play Limited

January 5, 2024

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